About this role
Job summary
Stoneycroft Medical Centre is looking for a friendly, organised and reliable Medical Receptionist to join our busy GP practice team. The successful candidate will provide an efficient and professional reception service, supporting patients, GPs, nurses and other members of the practice team.
The role requires excellent communication skills, a caring approach to patients and the ability to work effectively in a busy environment while maintaining patient confidentiality.
Main duties of the job
- Welcome patients and visitors in a friendly and professional manner.
- Answer telephone calls, deal with enquiries and direct patients to the appropriate service.
- Book, amend and cancel appointments using the practice clinical system.
- Register patients and update demographic details accurately.
- Receive and process prescription requests in accordance with practice procedures.
- Handle patient enquiries sensitively and professionally.
- Maintain accurate patient records and update information on the clinical system.
- Scan, file and process correspondence and documents as required.
- Liaise with GPs, nurses, other healthcare professionals and external organisations.
- Maintain confidentiality and comply with GDPR and NHS information governance requirements.
- Follow practice policies, procedures and health and safety guidance.
- Undertake other administrative duties appropriate to the role.
- Completing Receptionist tasks
About us
Stoneycroft Medical Centre is a GP practice in Liverpool providing primary healthcare services to our registered patients. We are committed to delivering safe, effective and compassionate care and aim to provide a welcoming and professional service to all patients.
We are looking for someone who shares our commitment to patient care, teamwork and continuous improvement.
Job description
Job responsibilities
The successful candidate will be expected to complete relevant training and comply with all practice policies, including confidentiality, safeguarding, health and safety and information governance.
The appointment will be subject to satisfactory references and appropriate pre-employment checks, including a Disclosure and Barring Service (DBS) check where required for the role.
We welcome applications from candidates who can demonstrate the necessary skills, commitment and enthusiasm for working in primary care.
Person Specification
Experience
Essential
- Previous experience working as a receptionist or administrator in a GP practice.
- Good working knowledge of EMIS clinical systems.
- Excellent telephone manner and communication skills.
- Strong customer service and interpersonal skills.
- Good IT, administrative and organisational skills.
- Ability to manage a busy workload and prioritise tasks effectively.
- Ability to deal with patients in a calm, polite and professional manner.
- Understanding of patient confidentiality and data protection.
- Ability to work independently and as part of a team.
Desirable
- Experience of scanning, coding and processing clinical correspondence.
- Knowledge of NHS primary care services and GP practice procedures.
- Experience handling sensitive patient information and supporting clinical teams.
Qualifications
Essential
- 9 GCSE including English & Maths with Atleast C grade
Desirable
- A level
Right to Work
Essential
- Applicants must have the legal right to work in the United Kingdom.
- The successful candidate will be required to provide appropriate evidence of their right to work in the UK as part of the pre-employment checks.
- Enhanced DBS Check
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Stoneycroft Medical Centre
Address
Stoneycroft Medical Centre
Stoneville Road
Liverpool
L13 6QD
United Kingdom
Employer's website
https://www.stoneycroftmc.nhs.uk/ (Opens in a new tab)