About this role
Job summary
An exciting opportunity has arisen to join the Secretarial Team at Heaton Moor Medical Group.
Working in a team of medical secretaries, your work will help support the clinical and clerical teams for the Practice and peripheral sites.
With a keen eye for detail, you will bring your key skills and attributes to compliment the service and drive continuous improvement for our patients.
Successful applicants will be able to organise their own workload and co-ordinate workload activities with other Medical Secretaries in the team. The successful candidate will have excellent interpersonal skills and a friendly telephone manner. There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own.
Main duties of the job
To provide a comprehensive medical secretarial service to a large team of GPs, Advanced Nurse Practitioners, and the management team.
- A good understanding of Microsoft Office and Outlook,
- Knowledge of EMIS, Docman, AccuRx and E-referral system would be advantageous
- Previous experience as a Medical Secretary elsewhere or as a Support Secretary in an NHS Trust would be advantageous
- General Knowledge of medical terminology
- Good written and verbal communication skills
- Ability to work as a team member
- Ability to organise work independently and adapt to changing priorities
- Ability to work under pressure
- An ability to communicate with people at all levels
- Excellent telephone manner including good listening skills
- Good attention to detail and a willingness to learn new skills
About us
We are the largest Practice group in Stockport with 55,000 patients between our sites.
Although we are a large Practice group, we are a friendly team that works well together to support the needs of our patients and the Practice. If you feel this role would be suitable for you we look forward to receiving your application.
Job description
Job responsibilities
JOB PURPOSE
Work as part of a busy team to provide an effective and comprehensive secretarial service to the clinical staff (Doctors, Practice Manager, Pharmacists, Nurse Practitioners and Practice Nurses).
REQUIREMENTS
- Medical terminology
- Computer literacy
- Knowledge of EMIS Web, Docman and NHS e-Referral appointment system
- Good telephone manner
- Ability to use own initiative
- Good liaison/communication skills
- Ability to maintain absolute confidentiality
RESPONSIBILITIES
MAIN DUTIES
- 1. Typing referral letters from GPs to hospital Consultants and other healthcare professionals (NHS/private), word processing, photocopying, filing. It will sometimes be necessary to work to deadlines and be adaptable to last minute changes.
- 2. Receive and respond appropriately to enquiries from patients, hospital Consultants/Doctors, hospital departments, healthcare professionals and other agencies by letter, email, fax and in person which will require a high level of patient confidentiality.
- 3. Appropriate use of relevant information technology systems eg, EMIS Web, NHS e-Referral system, AccuRx, Docman, Word, Excel etc.
- 4. Close liaison/co-operation and flexible working practices with the other secretaries in the Practice to ensure the provision of an efficient and prompt secretarial support to the Doctors, Practice Manager and clinical team.
- 5. Consult with external health organisations re services offered to patients.
- 6. Completion of investigation request forms, eg ultrasound scans, x-rays etc.
- 7. Chasing patient investigation results when required.
- 8. Organising urgent hospital outpatient appointments/domiciliary visits.
ADDITIONAL DUTIES
To be aware of current guidelines in terms of NHS appointment/waiting times
To provide cover for colleagues in the event of sickness/holidays
To safeguard at all times confidentiality of information relating to patients and staff
To abide by all relevant Practice Policies and Procedures
These are the key duties and responsibilities for the post and they are subject to regular review. Any significant changes to the role will be subject to discussion.
ROLE
You will be expected to act as part of the secretarial team and as such your job will involve you supporting other members of the team from time to time. An understanding, acceptance and adherence to strict confidentiality is expected including an ability to use your own judgement and common sense.
Person Specification
Experience
Essential
- Experience of working as an administrator
- Good IT skills and computer literacy, with a sound working knowledge of Microsoft Office applications, particularly Word, Excel and Outlook.
Desirable
- Experience of working in a GP practice
- Experience of working as a Secretary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Heaton Moor Medical Group
Address
Heaton Moor Medical Centre
32 Heaton Moor Rd, Heaton Moor
Stockport
SK4 4NX
United Kingdom
Employer's website
https://www.heatonmoormedicalgroup.co.uk/ (Opens in a new tab)