About this role
Job summary
A great opportunity has arisen for a full-time medical receptionist (37 hours per week) in a highly rated village based GP surgery with a very good recent patient survey.
Main duties of the job
Main roles will be to meet & greet patients & visitors either face to face or via telephone being the first contact the person has with the practice. Maintaining appointments and providing direction using our care navigation system. The Medical Receptionist may also perform clerical work and disseminate information to medical staff.
About us
Great Lumley Surgery is a semi-rural practice on the outskirts of Chester-le-Street. We serve a population of approx. 5300. At present there are three partners, two female and one male and one Salaried GP. We have been a training practice for over 25 years and this is strongly within the ethos of the practice.
Medical care at Great Lumley is centred on good teamwork and the Primary Health Care Team. We like to look on ourselves as an integrated team providing high quality care to the patients that we serve and are all highly motivated and dedicated towards achieving that aim. A sense of humour is essential.
Every member of the team is valued for their contribution and skills and we try and enhance their role and purpose within the practice as much as possible. There is no them and us mentality and everyone is encouraged to participate as fully as they can. Regular meetings are held on a wide variety of topics involving the whole team and full participation from members is encouraged.
Job description
Job responsibilities
Duties & Responsibilities of the Post
- 1. Reception Duties
Ensure that patients without appointments but who need urgent consultations are seen in a logical and non-disruptive manner and using appropriate care navigation skills
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed.
Advise patients of relevant charges for private services, accept payment and issue receipts for same.
Respond to all queries and requests for assistance from patients and other visitors.
Enter requests for home visits onto the computer, stating time received and including all relevant information and, where necessary, refer to the Doctors.
Ensure that requests for prescriptions are actioned where possible within two working days following practice protocol.
Action requests from practice clinical team members for patient ambulance transportation.
Direct patients to correct Consulting Room.
Ensure reception and waiting areas are kept neat and tidy.
Hand Signed Repeat Prescriptions to patients at their request.
Photocopying
Open and date stamp all post ready for postfiltering
Secure all patient notes, signed prescriptions, filing cabinets and key safe at end of day when required.
Open up premises at the start of day, set alarm to day function and make all necessary preparation to receive patients.
Secure premises at end of day; ensure the building is totally secured, internal lights off and alarm activated when required.
Ensure emails are checked on a daily basis
Make use of GP Teamnet
- 2. Management of Appointment Systems
Ensure total familiarity with all appointment systems in effect, including regular and incidental variations.
Book appointments and recalls ensuring sufficient information is recorded to retrieve computerised/paper medical record.
Monitor effectiveness of the system and ensure that action is taken to resolve any problems or effect variations as required.
Monitor patients in waiting room and advise of any delays
- 3. Management of Medical Records
Ensure that manual records are available for the Doctor when required
Retrieve and re-file records as required ensuring that strict alphabetical order is adhered to.
Ensure records are kept neat and tidy and in good repair
Record all DNAS in the computerised patient notes.
- 4. Management of Computerised Medical Records
Maintain, update and monitor registration database.
Ensure correspondence, reports, results etc., are scanned into the correct record.
Issue and print repeat prescription requests in accordance with practice Repeat Prescribing Protocols.
Enter all New registrations and Temporary Resident patients onto the database
Ensure all workflow tasks are completed in a timely manner
Ensure all scanned documents are linked to appropriate problem header
Summarise new patient records.
- 5. Operation of telephone system
Receive and make calls as required. Divert calls and take messages as appropriate.
Ensure that the system is operational at the beginning of each day and switched over to night service and the answer phone operational at the end of the day.
Record all messages in the message book, ensuring that all messages are passed to the relevant person
- 6. Any other delegated duties considered appropriate to the post
Special Requirements of the post
- 1. An understanding, acceptance and adherence to the need for strict confidentiality.
- 2. Excellent communication skills.
- 3. Ability to use own judgement, resourcefulness and common sense to respond to patients enquiries and requests.
- 4. Computer literacy/keyboard skills
- 5. Honest/Trustworthy
- 6. Able to prioritise own workload
- 7. Good Numeric/Literacy skills
- 8. Organisational Skills
- 9. Efficient
- 10. Flexibility
Person Specification
Experience
Essential
- Customer Care
- Previous Medical Receptionist Experience
Desirable
- Care Navigation Experience
- Stable Work History
Key skills
Essential
- Excellent Communication Skills
- IT Literate/Keyboard Skills
Desirable
- Qualifications in Keyboard Skills
- Knowledge of Medical Terminology
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- AMSPAR Medical Receptionist or Equivalent
- ECDL
Interpersonal skills
Essential
- Ability to work within a team
- Organisational skills
- Diplomacy
- Able to use own initiative
- Flexibility
Desirable
- Motivation
- Keen & Enthusiastic
- Sense of Humour
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Great Lumley Surgery
Address
Front Street
Great Lumley
Chester le Street
Durham
DH3 4LE
United Kingdom
Employer's website
https://www.greatlumleysurgery.co.uk/ (Opens in a new tab)