About this role
Job summary
The Digital Support Analyst role provides support assistance to ensure the reliable operation of systems, hardware, software, and services. This position is responsible for troubleshooting and resolving user issues, in the maintenance of IT assets, supporting system upgrades, and contributing to a secure and efficient technology environment. The role requires strong customer service skills, strong digital proficiency, and the ability to prioritise and resolve issues in a timely manner.
Main duties of the job
We have an exciting opportunity to join our newly created Digital Support team, following the merge of the IT and Informatic teams.
This role will -
- Take part in a daily support rota, working across sites if required.
- Be a productive member of the team responsible for the day-to-day support, maintenance and operation of the Trust's digital infrastructure and application resources services, which may include liaison with external stakeholders including 3rd Party.
- Be aware of the Trust's centralised Data Processing facilities or other application platforms, how they are connected to the networks and how they interact with the Trust's digital infrastructure and application resources services.
- To assist wider Digital teams in the event of an emergency.
- Offer assistance and guidance to other team/department members involved in technical support.
- Comply with departmental, support and security procedures, suggesting modifications or refinements where necessary to the Digital Operational Support Leadership Team
- Maintain a level of knowledge and understanding in line with the advances in digital technology, desktop operating systems and other desktop/Hospital Information System software. Undertaking training courses provided by the Trust.
The ideal candidate should be motivated, have excellent communication and interpersonal skills and experience working within a support desk environment.
As well as the Trusts benefits, we offer hybrid working.
About us
We are committed to supporting colleagues through organisational change. Priority will be given to staff at risk within North West Anglia NHS Foundation Trust and Cambridgeshire & Peterborough Integrated Care Board.
Job description
Job responsibilities
Please see attached detailed Job Description and Person Specification for more information regarding this role.
Person Specification
Education and Qualifications
Essential
- Good level of education
Desirable
- Training Qualification
- IT Related Qualification (ITiL, Microsoft Accreditation)
Experience
Essential
- Previous experience in a customer support role
Desirable
- Previous experience of installing computer systems to the customer
- Previous experience of supporting computer hardware and software configurations
- Previous experience of the Trusts Hospital Information Systems
- Previous experience of using a Service Desk logging system
- Previous experience of working in a health care setting
Key Skills/Abilities
Essential
- Excellent understanding of Microsoft Applications
- Excellent communication skills
- Ability to work independently as well as part of a team
- Good interpersonal skills
- Ability to work effectively under pressure in a busy environment
- High level of accuracy and attention to detail
- Good understanding of confidentiality
- Good organisational skills with ability to prioritise own work in conjunction with the needs of the team
Desirable
- Good understanding of Windows
- Good understanding of NHSMail and Active Directory
- Knowledge of the Trusts Hospital Information Systems
- Ability to work from a Service Desk queue to resolve various incidents
- Good working knowledge of the Data Protection Act and Data Security
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North West Anglia NHS Foundation Trust
Address
North West Anglia NHS Foundation Trust
Peterborough or Huntingdon
PE3 9GZ
United Kingdom
Employer's website
https://www.nwangliaft.nhs.uk/ (Opens in a new tab)