About this role
Job summary
We are looking for a motivated and efficient Medical Administrator (Referrals) to join our GP Practice and play a vital role in supporting the delivery of safe, effective and timely patient care.
This is an important role within our Practice, helping to ensure that patient referrals are processed accurately, efficiently and that clinical information is handled confidentially. You will be responsible for managing and monitoring referral worklists, clinical tasks and associated systems (e.g. EMIS, e-RS) ensuring that all actions are completed promptly and in line with Practice protocols. The role involves preparing referral documentation, undertaking typing of clinical letters and reports, maintaining accurate patient records and managing incoming and outgoing correspondence.
We are looking for someone who takes pride in delivering a high-quality administrative service, has excellent attention to detail and can manage a constant workflow with competing priorities. You will understand the importance of confidentiality, accuracy and working within established procedures, while demonstrating a patient-focused approach in everything you do.
This is a full time role of 37.5 hours per week worked across 5 days with a working pattern to be agreed.
Please note, we may close applications early if we receive a high volume of interest.
We encourage and welcome applications from veterans and service leavers.
Main duties of the job
Working within a small administrative team, you will manage routine and urgent patient referrals received from our clinical team ensuring they are processed accurately and promptly to support safe, effective and timely patient care.
You will also support our GPs and clinicians by providing an efficient typing service of letters and other documents as required.
About us
Vine Medical Group is one of the largest practices in the locality. We care for around 26,000 patients across the whole of the Waterlooville area and its surrounding villages. This larger size means more diverse learning and development opportunities are possible to aid with longer term career development goals. We are a family-friendly practice and try to accommodate working patterns to suit as far as we can.
We operate across four locations; the Forest End, Waterlooville Health Centre, Aintree Drive and Stakes Lodge sites. We employ a multi-skilled team including GPs, Practice Nurses, Advanced Nurse Practitioners, Healthcare Assistants, Paramedics, Pharmacists and skilled administrative teams who support the smooth running of the Practice.
We are rated Good by the CQC.
Job description
Job responsibilities
- To carry out administrative tasks relating to patient referrals and patient records and documents
- To provide an efficient audio and copy typing service for GPs and clinicians. To include typing of letters, reports, patient referrals in an accurate and qualitive manner
- To manage and maintain all clinical worklists and related systems for example: Advice and Guidance
- To identify and refer any clinical actions to the appropriate clinician
- To action clinical tasks through EMIS and respond to tasks from other colleagues
- To monitor, housekeep and action own emails and allocated administration team
- To receive incoming, and initiate outgoing, telephone calls and messages to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
- To liaise with hospitals and other agencies on behalf of patients and GPs in relation to appointments, admissions and clinical correspondence
- To assist with the gathering of administrative data and information; recording, reporting and presenting as required
- To assist with the preparation and review of work-related protocols and ensure adherence
- To support with other administrative related tasks as required
- To support colleagues with training and keep informed of local and government updates
- To alert Team Lead or Senior Management of any issues that may impact patient safety or service quality
- To be familiar with patient safety policy and reporting (LFPSE) and awareness of the process and key stakeholders for safeguarding referrals
- To maintain accurate patient / clinical records in conjunction with Practice policies and current legislation
- To adhere to the strict confidentiality rules, as agreed by the practice
- To work safely at all times in accordance with legislative requirements and Practice Policy and Procedures
Person Specification
Experience
Essential
- Previous experience within a medical administrative role
Desirable
- Experience of working in a GP Practice
Knowledge & Skills
Essential
- Strong administrative skills
- Excellent communication skills (written and oral)
- Good IT skills with a working knowledge of Microsoft 365
- Excellent organisational and time management skills, able to manage and prioritise workload
- High level of attention to detail and accuracy
- Understanding of confidentiality
- Ability to work as an effective part of team
- Accurate audio and copy typing skills
Desirable
- Working knowledge of EMIS / Lexacom / Docman medical systems
- Knowledge of medical terminology
- Understanding of NHS procedures including referrals and medical records
Qualifications
Essential
- GCSE in English and Maths at Grade C/4 or equivalent
Desirable
- NVQ Level 2 in Business Administration or similar
Employer details
Employer name
Vine Medical Group
Address
Forest End Site
Forest End Road
Waterlooville
Hampshire
PO7 7AH
United Kingdom
Employer's website
https://vinemedicalgroup.co.uk/ (Opens in a new tab)