About this role
Job summary
The Pharmacy Performance & Governance Officer plays a key role in supporting the effective governance, performance management, and continuous improvement of KFMs Outpatient Pharmacy service. Working closely with the Outpatient Pharmacy Management Team, the post holder will coordinate governance and assurance processes, monitor performance against key objectives, contracts, and service standards, and support the delivery of quality improvement initiatives. The role is responsible for maintaining governance records, risk registers, performance dashboards, and management information, ensuring that risks, compliance requirements, and actions are effectively monitored and reported.
The successful candidate will work collaboratively with stakeholders across KFM, King's College Hospital, and external partners to support safe, efficient, and high-quality pharmacy services while driving operational performance and continuous improvement.
Main duties of the job
We are seeking a highly organised and analytical Pharmacy Performance & Governance Officer to support the governance, reporting, and performance management activities within our Outpatient Pharmacy service. This varied role involves monitoring key performance indicators, coordinating governance meetings, maintaining risk and action logs, supporting audits and assurance activities, and producing reports and presentations for senior stakeholders. You will also contribute to service improvement projects, business planning activities, and operational change programmes. The ideal candidate will have excellent organisational, communication, and analytical skills, with the ability to work effectively across multiple priorities while supporting the delivery of high-quality, compliant, and patient-focused pharmacy services.
About us
KFM is a leading provider of healthcare support services, partnering with NHS organisations to help deliver world-class patient care. As a Limited Liability Partnership wholly owned by Kings College Hospital NHS Foundation Trust, KFM operates as a public authority, with all profits and cost savings reinvested back into the NHS. KFM provides end-to-end managed services across a wide range of clinical specialties, including procurement and supply of clinical products, medical equipment maintenance and support, technical services, training, and outpatient pharmacy dispensing. With an annual turnover of approximately £180 million and a workforce of more than 350 employees, KFM is committed to innovation, operational excellence, and supporting healthcare providers to achieve the best possible outcomes for patients.
Job description
Job responsibilities
Job Advert
Pharmacy Performance & Governance Officer
Location: Denmark Hill, London / Hybrid Working
Department: Outpatient Pharmacy Services
Contract Type: Permanent
Band: Service Delivery D - KFM Band 5
Salary: £38,000 - £46,900 per annum
About the Role
KFM is seeking a highly organised and proactive Pharmacy Performance & Governance Officer to support the effective governance, performance management, and continuous improvement of our Outpatient Pharmacy Service. Working closely with the Outpatient Pharmacy Management Team, you will play a key role in coordinating governance processes, monitoring performance standards, supporting quality improvement initiatives, and ensuring compliance across the service.
This is an excellent opportunity for an individual with strong analytical, organisational, and stakeholder engagement skills who is looking to develop their career within healthcare governance and performance management.
About KFM
KFM is a provider of healthcare support services, partnering with healthcare providers to deliver world-class patient care, with all profits and cost savings reinvested into the NHS. KFM provides end-to-end managed services across clinical specialities, including procurement and supply chain services, medical equipment management, technical support, and outpatient pharmacy dispensing services. KFM has an annual turnover of approximately £180 million and employs over 350 colleagues.
Key Responsibilities
- Reporting to the Superintendent Pharmacist, you will:
- Coordinate governance, performance, and project management processes across the Outpatient Pharmacy service.
- Monitor and report on Key Performance Indicators (KPIs), Service Level Agreements (SLAs), contractual requirements, and operational performance measures.
- Produce and maintain performance reports, dashboards, and management information.
- Coordinate governance meetings, forums, and working groups, including agenda preparation, minute-taking, action tracking, and follow-up.
- Maintain governance records, risk registers, action logs, and decision logs.
- Support audits, reviews, and assurance activities.
- Analyse operational and performance data to identify trends, risks, and opportunities for improvement.
- Support service developments, business improvement programmes, and operational change initiatives.
- Produce reports, presentations, briefing papers, and governance documentation for internal and external stakeholders.
- Provide administrative and coordination support to the Pharmacy Senior Management Team.
About You
We are looking for someone who can demonstrate:
Essential
- Educated to degree level or equivalent relevant experience.
- Experience supporting governance, performance management, business support, or operational coordination functions.
- Experience producing reports, presentations, dashboards, and performance information.
- Strong organisational and administrative skills with the ability to manage multiple priorities.
- Experience organising meetings, preparing agendas, taking minutes, and managing actions.
- Excellent analytical, reporting, and communication skills.
- Strong stakeholder engagement and relationship-building abilities.
- Proficiency in Microsoft 365 applications, particularly Excel, PowerPoint, Teams, and SharePoint.
- A proactive, solution-focused approach with strong attention to detail.
Desirable
- Experience working within the NHS, healthcare, pharmacy, or another regulated environment.
- Experience using Power BI, Power Automate, Microsoft Lists, Forms, or similar reporting and automation tools.
What We Offer
- Hybrid working arrangements dependent on business needs.
- Opportunity to contribute to high-quality patient services.
- Professional development and career progression opportunities.
- A collaborative and supportive team environment.
- The opportunity to make a meaningful impact within a growing and innovative healthcare organisation.
Recruitment Timeline
Closing Date: 9th November 2026
Interview Date:13th November 2026 (Face-to-Face)
Interested?
If you are passionate about governance, performance improvement, and supporting the delivery of high-quality pharmacy services, we would love to hear from you.
For further information or an informal discussion, please contact us at [email protected].
KFM is committed to promoting equality, diversity, and inclusion and welcomes applications from all sections of the community.
Person Specification
General Requirements
Essential
- Please refer to job description above
Desirable
- Please refer to job description above
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
KFM
Address
KFM
Unit 1
129 Coldharbour Lane
London
SE5 9RS
United Kingdom
Employer's website
https://www.kings-fm.co.uk/ (Opens in a new tab)