About this role
Job summary
Are you passionate about making a difference, where you can have a varied workday, and support clinical colleagues to deliver a high-quality service? We are seeking a Reception Administrator to join our Sexual Health Team based at Royal South Hants Hospital, Southampton. You will be responsible for providing positive customer service to patients and visitors, dealing with patient queries and supporting patients to access our service.
You will be experienced in admin duties, IT systems, with excellent communication skills and be able to travel to multiple sites in Southampton and Hampshire. Expenses will be paid for travel per Trust Policy.
Hours and regular working patterns will be:
Vacancy 1
24.5 hours per week
Monday 12:00 - 20:00
Tuesday 12:00 - 20:00
Friday 08:00 - 18:00
with the occasional Saturday morning.
Vacancy 2
17 hours per week
Wednesday 12:00 - 20:00
Friday 08:00 - 18:00
with the occasional Saturday morning.
Whilst we aim to provide all training at your base, there may be a requirement to visit sites in any Solent Sexual Health Service location for the purposes of training.
You may also be required on an ad-hoc basis to provide reception admin cover at any Sexual Health Service location.
Hampshire & Isle of Wight Healthcare Trust NHS Trust Sexual Health Service provides Sexual and Reproductive Health and Genito-Urinary Medicine services across Hampshire, Isle of Wight, Portsmouth and Southampton. Visit www.letstalkaboutit.nhs.uk for more information.
Main duties of the job
Reception
First point of contact greeting patients and visitors and answering telephone calls from other clinical services.
Administrative
Supporting clinical services including scanning, filing, creating and sending clinic appointment letters and supporting information and supporting projects and audits as required.
ICT
Inform our electronic patient records system for booking and arriving patients. Monitor and action tasks on work lists. Use of Office 365 packages.
Team duties
To be part of a wider administration team as part of and integrated Sexual Health Service.
Patient engagement and feedback
To be actively involved in patient engagement and feedback, quality and audit and contribute to service improvement.
Detailed Job Description
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
Job description
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications
Essential
- Educated to GSCE Cor above in English or equivalent standard.
- Completion of NVQ 2 in Business Admin or equivalent proven experience.
- Completion of ECDL or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address
Bitterne Health Centre
Commercial Street
Southampton
Hampshire
SO18 6BT
United Kingdom
Employer's website
https://hiowhealthcare.nhs.uk/ (Opens in a new tab)