About this role
Job summary
This post is fixed term/secondment until 28/02/2027 tomeet the needs of the service
If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
To answer operational calls that come into the helpdesk by providing advice to callers as appropriate. Categorise calls within the chosen software system to enable the relevant teams to prioritise calls as soon as possible and review the teams shared inboxes responding to queries where possible
To provide an effective comprehensive clerical and office support service to the Workforce Information Systems (which covers Establishment Control) team, supporting their day-to-day responsibilities to ensure that priorities are delivered accurately, timely and effectively.
To assist with ensuring the data and information held within ESR and other Workforce Systems is maintained, kept accurate and utilise in compliance with ESR Systems Policy WP58 and all available user guidance.
Main duties of the job
The ability to speak Welsh is essential for this post
First point of contact for the Workforce Information Systems team including Establishment Control by telephone, e-mail, action point (query management system), and correspondence. Providing advice as required on a wide range of matters related to the work of the Workforce Information Systems/Establishment Control team, resolving problems or referring them to the most appropriate person as necessary through the escalation process, ensuring that you deal with all callers in a calm professional manner and treating them with dignity and respect at all times
Support with data quality checks for establishment control, Trac, ESR, etc.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
You will be able to find the full Job Description and Person Specification in the supporting documents.
Person Specification
Language
Essential
- Welsh Speaker
Skills
Essential
- Good computer skills
- Familiar with office procedures & meeting deadlines.
- Excellent communication skills
- Ability to work unsupervised under limited supervision
Desirable
- Previous experience of working within the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Betsi Cadwaladr University Health Board
Address
Bryn y Neuadd / Abergele (WFH some days)
Llanfairfechan / Abergele (WFH some days)
LL33 0HH
United Kingdom
Employer's website
https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)