About this role
Job summary
Make a real difference to families and young people in Lancashire HCRG Care Group is looking for a compassionate, organised and customerfocused Care Coordinator (Administrator) to join our Care Coordination Hub. This is a fantastic opportunity to be part of a supportive team helping children, young people and families access the right care at the right time. What youll do As the first point of contact for patients, parents, carers and professionals, you will play a key role in delivering an excellent customer experience.
In this role, you will: Provide a friendly, efficient and professional response to all incoming telephone calls and emails into the Care Coordination Hub. Filter, prioritise and direct queries to the correct Lancashire Healthy Young People & Family Services teams. Support clinical teams by booking and scheduling routine clinic appointments in line with service rules and protocols. Ensure referrals and enquiries are signposted promptly to the appropriate services within required timescales. Work collaborati
Main duties of the job
HCRG Care Group is looking for a compassionate, organised and customerfocused Care Coordinator (Administrator) to be part of a supportive team helping children, young people, and families access the right care. As the first point of contact, the role involves providing a friendly, efficient and professional response to all queries. Tasks include filtering and directing queries to the appropriate teams, supporting clinical teams by booking appointments, and ensuring referrals and enquiries are signposted promptly. Applicants should have excellent communication and customer service skills and remain calm under pressure.
About us
HCRG Care Group is a leading independent provider of community health and care services with a focus on improving lives and outcomes for families. Established in 2006, they work with health and care commissioners and communities to transform services with experience, efficiency, and improved outcomes in mind. They deliver and transform adult and children community health services, primary care services, and more, directly helping over half a million people annually. HCRG Care Group values equality, embracing applications from diverse individuals and maintaining a commitment to safeguarding children, young people, and vulnerable adults.
Job description
Job responsibilities
Package Description
Make a real difference to families and young people in Lancashire
HCRG Care Group is looking for a compassionate, organised and customerfocused Care Coordinator (Administrator) to join our Care Coordination Hub.
What youll do
As the first point of contact for patients, parents, carers and professionals, you will play a key role in delivering an excellent customer experience. In this role, you will:
- Provide a friendly, efficient and professional response to all incoming telephone calls and emails into the Care Coordination Hub.
- Filter, prioritise and direct queries to the correct Lancashire Healthy Young People & Family Services teams.
- Support clinical teams by booking and scheduling routine clinic appointments in line with service rules and protocols.
- Ensure referrals and enquiries are signposted promptly to the appropriate services within required timescales.
- Work collaboratively with colleagues across the service to ensure smooth and effective coordination of care.
What we're looking for
You will thrive in this role if you:
- Have excellent communication and customer service skills.
- Can remain calm and supportive when managing a high volume of calls or complex queries.
- Are highly organised with strong attention to detail.
- Enjoy working in a busy, fastpaced team environment.
- Are confident using IT systems and eager to learn new processes.
- Are willing and able to travel across Lancashire to support other hubs if and when required (Valid UK Driving Licence essential).
Experience in healthcare or coordination roles is desirable but not essential your people skills and proactive approach matter most.
This role is based between Preston and Burnley so ability and willingness to travel across both hubs is essential.
Why join HCRG Care Group?
- Be part of an organisation committed to improving lives and outcomes for families.
- Work with friendly, flexible and supportive colleagues.
- Access development opportunities and training to help your career grow.
- Enjoy employee benefits that support your wellbeing and worklife balance.
Package Description
As a Care Coordinator (Administrator), youll be part of our valued team in our Lancashire Health Visiting and School Nursing Service. You will feel valued as a Care Coordinator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- A salary of £24,853 with access to our group pension
- Free tea, coffeeand milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
As youd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company youll work for is part of HCRG Care Group Holdings Limited and by applying for this job well need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
Person Specification
Qualifications
Essential
- Experience in healthcare or coordination roles is desirable but not essential. Essential qualifications include excellent communication and customer service skills, high organization, strong attention to detail, and confidence in using IT systems. A valid UK driving license is essential as the role requires traveling across Lancashire.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
HCRG Care Group
Address
HCRG Care Group
Preston
PR26 6TY
United Kingdom
Employer's website
https://www.hcrgcaregroup.com/ (Opens in a new tab)