About this role
Job summary
An exciting opportunity has arisen to join the Reception Team at the Worcestershire Oncology Centre as we expand our radiotherapy service into the evening.
We are looking for a friendly, enthusiastic and highly motivated Receptionist/Radiotherapy Admin Assistant to join our existing team. You will play an important front-of-house role, providing a warm and welcoming service to patients, visitors and colleagues attending the Oncology Centre.
The successful candidate will have excellent communication and IT skills, together with previous experience in a customer service, administrative or patient-facing environment. You will be approachable, professional and able to remain calm and organised in a busy clinical setting.
The post is for 15 hours per week, Monday to Friday. You will be required to work until 8.00pm on Wednesdays and Thursdays, although flexibility is essential as working hours may need to be adapted to meet the operational requirements of the radiotherapy (LINAC) machines and the needs of the wider reception team.
If you are passionate about providing excellent customer service, enjoy working as part of a team and would like to contribute to the experience and care of patients receiving radiotherapy, we would love to hear from you.
Join our team and play a valued role in supporting patients throughout their radiotherapy journey.
Main duties of the job
- Welcome, receive and greet all visitors providing the first point of direct contact contact for patients attending for pre-radiotherapy assessments/work-ups, radiotherapy treatment and oncology outpatient clinic attendances.
- Be responsible for resolving routine enquiries in accordance with local standards and procedures and referring other queries to relevant colleagues where appropriate.
- Keep up-to-date and accurate accounts on computer system of all clinic attendances making any alterations necessary, e.g. Changes of patient's name and address, etc.
- Provide administrative support for the day to day running of outpatient clinics within the centre, ensuring that appointments are outcomed and generated in accordance with clinical requirements.
- Support the Radiotherapy Bookings Co-Ordinator with general administrative duties as per job description.
About us
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.
Job description
Job responsibilities
Responsible for the registration of patients who attend for appointments, using the patient administration system PAS Allscripts to check patient data is correct in accordance with department protocols, where necessary updating such information, checking that patient demographics are correct at all times.
Responsible for queuing patients on arrival for their radiotherapy appointments using the MOSAIQ system
Responsible for alerting clinical staff with regards to any patient alarms as indicated on the PAS Allscripts system or advised by the patient or referrer.
Liaising with diagnostic rooms / outpatient suite in cases of delays or sudden peaks in patient arrivals. Ascertaining the needs of patients and visitors and taking appropriate action, such as advising on waiting times and how to obtain results of examinations.
Please see attached Job Description for the full details of the role.
Person Specification
Qualifications
Essential
- Good standard level of education.
Desirable
- NVQ level 2 in Customer care or equivalent
Other job requirements
Essential
- Ability to work flexibly
- Professional Attitude.
Experience
Essential
- ECDL or excellent PC literacy including knowledge of all Windows packages
- Experience of working in a customer service or patient related environment
- Demonstrate ability to work collaboratively and maintain effective working relationships with colleagues across different professional roles
- Ability to prioritise and organise a changing workload and work systematically towards deadlines
Desirable
- Experience of working in a clinical environment within the NHS.
- Experience of using multiple healthcare IT systems.
Knowledge and skills
Essential
- Demonstrates empathy, patience, and a calm approach
- Able to manage distressed, anxious, or unwell patients respectfully
- Awareness of GDPR and the importance of safeguarding patient information
Personal Qualities
Essential
- Flexible attitude to department duties
- High self-motivation.
- Pleasant, cheerful manner.
- Ability to adapt to changing priorities and support colleagues during periods of high pressure.
- Smart appearance.
- Excellent organisational skills together with the ability to pay attention to detail to achieve accuracy
- Demonstrate ability to communicate respectfully, professionally and appropriately, with the ability to (i) relate to a diverse group of professional staff and Public (ii) communicate both in writing and orally/on the phone, (iii) convey sensitive information
- Excellent time keeping
- Ability to maintain professional boundaries and contribute positively to a supportive working environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Worcestershire Acute Hospitals NHS Trust
Address
Charles Hastings Way
Worcester
Worcestershire
WR5 1DD
United Kingdom
Employer's website
https://www.worcsacute.nhs.uk/ (Opens in a new tab)