Practice Manager @ Dr Navin Kumar - Central Surgery

Job summary

Main Purpose of Job

The Practice Manager will work closely with the Partners in developing and maintaining an efficient and effective GP practice. In particular, the role will support the Partners in areas of project management, personnel management, management of patient and clinical information and general administrative duties. At all times the post holder must act in a manner consistent with the code of conduct and appearance representing the Practice and the NHS.

Responsible to:

The Partners.

Responsible for:

Practice Reception, Practice Nurse and Health Care Assistant

MAIN DUTIES & RESPONSIBILITIES

Please note also that the Practice Manager will be responsible for all aspects of managing the Practice and premises in the absence of the Partners. However, the principal responsibilities of the Practice Manager fall under the following four headings:

PROJECT MANAGEMENT

• 1) Assist the Partners in the project management new equitable access services.
• 2) Help establish effective working practices for clinical and non-clinical staff.

PERSONNEL

• 1) Assist in the management of the Practice Team. This includes supporting line managers of the non-clinical team and the operational line management of the clinical team (supporting the Partners).
• 2) Assist with the induction of new staff.
• 3) Assist in training of new and existing staff.
• 4) Manage staff rotas for clinical and non-clinical staff.
• 5) Manage the annual leave process for all Practice staff.
• 6) Conduct yearly appraisals of non-clinical staff

Main duties of the job

Management of Information in line with NHS and GP Practice requirements. Examples of responsibilities include but are not exclusive to:

• 1) Managing patient registrations.
• 2) Managing the recording of patient information and producing relevant reports.
• 3) Managing the appointment system.
• 4) Checking key performance indicators and Quality and Outcomes Framework (QoF) are met.
• 5) Provide administrative support for the Chronic Disease Management of patients.
• 6) Managing processes relevant to patient referrals.

ADMINISTRATIVE DUTIES

• 1) Registering new patients.
• 2) Scanning of patient records.
• 3) Acting as medical necessary where necessary for clinical staff e.g. referral letters, medical reports and copying of patients notes.
• 4) Answering patient queries face to face or on the telephone.
• 5) Download documents and data input.
• 6) Take minutes in meetings and distribute to relevant personnel. Monitor and ensure actions are carried out.

GENERAL

• 1) Attend meetings as agreed by the Partners.
• 2) Attend performance and development reviews with your Line Manager.
• 3) Maintaining regular consistent and professional attendance, punctuality, personal appearance and adherence to relevant health and safety / environmental procedures.
• 4) To have a good understanding of Practice policies and procedures as laid out in the Practices Terms and Conditions and Employee Handbook.

About us

Warm friendly practice with 5,000 patients working across 2 sites.

Central Surgery (main site) & Thorpe Surgery (branch site).

You will be mainly based at Central Surgery.

We use SystmOne and have 3 doctors (including GP partner), 1 nurse, 1 HCA & 12 admin.

Job description

Job responsibilities

JOB DESCRIPTION

PRACTICE MANAGER

Job Title

Practice Manager (Medical Practice).

PERSONNEL

• 6) Conduct yearly appraisals of non-clinical staff.

GENERAL

• 5) To attend all mandatory training courses and any courses specific to this role as discussed with the Partners.

FLEXIBILITY

This role profile is intended to provide a broad outline of the main responsibilities only. The post holder will need to be flexible in developing the role and ongoing discussions with the designated manager.

CONFIDENTIALITY

Data protection is a top priority for the Company. The Data Protection Act places obligations on the Company to ensure that data is processed lawfully and stored according to its strict provisions. You are required to uphold the Companys data protection policies when dealing with information about customers and staff. Our work is of highly confidential nature and information gained must not be communicated to other persons except in the recognised course of duty. Unauthorised disclosure of confidential information will result in disciplinary action and may lead to your dismissal.

HEALTH & SAFETY

Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) to ensure that the agreed procedures are carried out to maintain a safe environment for patients, visitors and staff.

Person Specification

Experience

Essential

• Experience of working in primary care
• Experience of working in a GP practice
• Experience in management

Desirable

• Finance experience
• CQC experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dr Navin Kumar - Central Surgery

Address

North Road Primary Care Centre

183-195 North Road

WESTCLIFF-ON-SEA

Essex

SS0 7AF

United Kingdom

Employer's website

https://www.centralandthorpesurgery.co.uk/ (Opens in a new tab)