About this role
Job summary
We are looking for a friendly, organised and reliable Medical Receptionist to join our busy healthcare team. The successful candidate will be the first point of contact for patients, providing a professional, welcoming and efficient reception service.
The ideal candidate will have excellent communication and customer service skills, a caring approach and the ability to remain calm and professional in a busy environment.
Experience is referred but not essential as full training will be provided
Main duties of the job
The main role of the receptionist is responsibility for welcoming patients, answering telephone calls, booking and managing appointments, maintaining accurate patient records, handling enquiries, processing correspondence and providing general administrative support. The role also involves liaising with doctors and other healthcare professionals, maintaining patient confidentiality, and ensuring the smooth and efficient running of the reception area.
About us
We are a small, friendly and dedicated GP practice committed to providing excellent, compassionate and patient-centred care to the local population it serves. The practice aims to ensure that all patients are treated with dignity, respect and kindness, while providing a welcoming and supportive environment for both patients and staff.
Job description
Job responsibilities
Main Duties and Responsibilities
- Welcoming patients and visitors in a friendly, approachable and professional manner.
- Answering telephone calls, responding to patient enquiries and directing calls to the appropriate healthcare professional.
- Booking, cancelling and rearranging appointments in accordance with practice procedures.
- Managing patient requests and signposting patients to the most appropriate service.
- Maintaining accurate and up-to-date patient records using the practice's clinical computer system.
- Handling confidential and sensitive patient information in accordance with GDPR and practice policies.
- Liaising with GPs, nurses, healthcare professionals and other members of the practice team.
- Processing prescriptions, correspondence and other administrative documentation in line with practice procedures.
- Dealing with patient queries and concerns calmly, sensitively and professionally.
- Supporting the smooth day-to-day running of the reception area and carrying out general administrative duties as required.
- Working collaboratively with colleagues to provide a high standard of patient care and service delivery.
Key Skills and Qualities
The role requires excellent communication and customer service skills, good organisational abilities, attention to detail and confidence using computer systems. A medical receptionist must be compassionate, patient, reliable and able to remain calm under pressure while managing competing demands in a busy healthcare environment.
Confidentiality, professionalism, teamwork and a commitment to providing high-quality patient care are essential to the role.
Person Specification
Qualifications
Essential
- Good standard of general education, including English and Maths.
- Experience using computers and standard office software.
- An understanding of the importance of confidentiality and data protection.
Desirable
- Previous experience in a reception, administration or customer service role although not essential.
- Excellent verbal and written communication skills.
- Good telephone manner and interpersonal skills.
- Strong organisational skills with the ability to prioritise workload and manage competing demands.
- Accurate data entry skills and attention to detail.
- Ability to work independently and as part of a team.
- Ability to remain calm, professional and courteous in a busy environment.
- Ability to handle sensitive or challenging situations with tact, empathy and discretion.
- Friendly, approachable and welcoming manner.
- Compassionate, patient-focused attitude.
- Reliable, punctual and flexible.
- Professional, trustworthy and respectful.
- Willingness to learn and undertake further training.
- Commitment to equality, diversity and treating all patients with dignity and respect.
- Familiarity with GP clinical systems, such as EMIS Web
- Knowledge of NHS services and primary care procedures.
- Understanding of medical terminology and appointment management processes.
- Experience handling confidential patient information in line with GDPR requirements.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Orient Road Medical Practice
Address
37 Orient Road
Salford
M6 8LE
United Kingdom
Employer's website
https://www.orientroadmedicalpractice.co.uk/ (Opens in a new tab)