About this role
Job summary
Responsible for the smooth and efficient running of the practice, to ensure that all non-clinical aspects of the practice are managed so that the Partners and other clinicians can focus on clinical issues and patient care.
The post holder will need to maintain an operational overview of the practice, identifying and highlighting key risks that impact on the operational effectiveness of the practice, e.g. staff resources, skills, morale, technologies, building systems and compliance.
The post holder will be required to make effective judgements about the delegation of work tasks whilst retaining overall accountability for achievement.
Main duties of the job
Main duties of the role:
External relations and strategic developmentFinancial managementPatient servicesHuman resourcesPremises managementTechnologyCompliance and governanceContractsPartners
About us
We are delighted to be recruiting for a Practice Business Manager to join our friendly, supportive and highly regarded team at Bushloe Surgery. Our current Practice Business Manager is retiring after 17 years and we are looking for an experienced manager with exceptional interpersonal and leadership skills.
Job description Job responsibilities
JOB DESCRIPTION
JOB TITLE: PRACTICE BUSINESS MANAGER
REPORTS TO: Partners
HOURS: 30 37 hours per week
Job Summary:
Responsible for the smooth and efficient running of the practice, to ensure that all non-clinical aspects of the practice are managed so that the Partners and other clinicians can focus on clinical issues and patient care.
The post holder will need to maintain an operational overview of the practice, identifying and highlighting key risks that impact on the operational effectiveness of the practice, e.g. staff resources, skills, morale, technologies, building systems and compliance.
The post holder will be required to make effective judgements about the delegation of work tasks whilst retaining overall accountability for achievement.
Key Duties and Responsibilities:
External Relations and Strategic Development
Develop and maintain productive relationships with the ICB, PCN, Federation and other key system partners
Represent the practice at external meetings, forums and stakeholder events
Monitor emerging NHS policy, contractual and commissioning developments and advise Partners on opportunities, risks and implications
Identify, assess and pursue opportunities for service development, new contracts and additional income streams
Lead the preparation of business cases, expressions of interest, contract bids and partnership proposals
Influence local system planning and decision-making to ensure the interests of the practice and its patients are represented
Build the practices reputation and profile within the wider healthcare system
Financial Management
Working with the professional advisors to ensure sound and compliant management of the practice finances leading to presentation of timely and accurate financial statements to Partners
Management of banking relationship to ensure timely efficient processing of payments and receipts
Management of contractual arrangements to ensure accurate and timely receipt of creditors and payment of debtors through a well organised claims and debtor management process
Provision of timely management information concerning income and expenditure to allow planned growth and avoid unplanned financial impact to Partners
Patient Services
Ensuring adequate staffing to maintain access for all patients regardless of mode of access
Ensuring adherence to planned work processes and procedures to maintain quality of output
Oversight of all complaints, where appropriate investigating and monitoring trends and themes
Management of significant events
Actively support and lead the surgery PPG
Human Resources
Oversight of all recruitment and with the Assistant Practice Manager (APM) ensuring effective advertising, interview and onboarding processes for new staff
Overseeing the appraisal process and supporting the APM with management of performance issues, and any disciplinary or grievance procedures with the support of third party expert HR resources when appropriate
Premises Management
Liaison with Landlord and their agents, managing rent review process and other building inspections
Overseeing the safe and effective management of the building including planned preventative maintenance in conjunction with the joint tenants Manager and the Premises Supervisor
Ensuring health and safety processes and procedures are maintained with the support of 3rd party expert Health and Safety resources when appropriate
Ensuring management of room users through issue of Licences to Occupy and timely billing of room users
Manage the accountants for the building and banking facilities
Management of contractual arrangements to ensure accurate and timely receipt of creditors and payment of debtors through a well organised claims and debtor management process
Provision of timely management information concerning income and expenditure to allow planned growth and avoid unplanned financial impact to Partners
Technology
Leadership of the use of SystmOne and its set-up for Bushloe Surgery
Understanding of all other systems in use supporting Bushloe Surgery staff
Work with the APM to ensure all aspects of IT provide the maximum possible benefits to users
Remain open to implementation of new and novel technologies that would improve the efficiency and effectiveness of all staff
Oversee the contractual arrangements relating to all systems
Compliance and Governance
Ensuring the practice adheres to health and safety regulations
Ensuring the practice maintains and if possible improves its current Good CQC registration through implementation and regular review of CQC procedures
Liaising with solicitors on behalf of Partners for any ad-hoc legal matters
Maintain an overview of key risks affecting the business and interpretation of how Bushloe Surgery must change
Provide intelligence and influence to PCN-Federation-PCL-ICB
Contracts
Point of contact for all contracts operated by the partnership
Assessing value and fulfilment of additional services contracts
Maintaining and provisioning of information required on additional services and GMS contracts
Preparation of contract EOIs and pitches
Management of change relating to existing contracts
Partners
Organisation and management of Partners meetings
Organise and run Partners Away Day
Management of relationship with legal advisors, including joining and leaving Partners
Effective, inclusive and timely internal and external communications
What-if scenario planning and filtration of NHSE-ICB new opportunities
PCN representation and communicating to Partners relevant information from PCN Board
Other Duties and Responsibilities:
Communication
Training and personal development
Confidentiality
Equality and Diversity
Health and Safety
Quality
Personal/Professional Development
Person Specification
Personal Qualities Essential
Excellent interpersonal skills Motivated and proactive Ability to use initiative and judgement Forward thinker with a solutions focused approach Trustworthy and loyal High level of integrity Level-headed Sensitive and empathetic in distressing situations Ability to work under pressure Ability to drive and deliver change effectively
Qualifications Essential
Literacy and numeracy skills sufficient to manage a small to medium sized business
Desirable
Educated to degree level in healthcare or business Leadership and/or management qualification
Experience Essential
Experience of managing multidisciplinary teams Experience of financial management, including forecasting and budgeting Experience of successfully developing and implementing projects Experience of HR processes, workforce planning and development Experience of performance management including appraisals, staff development and disciplinary procedures
Desirable
Experience of working in a practice management role Experience of Xero accounting Experience of working in a healthcare setting NHS-primary care general practice experience Relevant health and safety experience Relevant health and safety experience
Skills Essential
Ability to negotiate opportunities to enhance service delivery Excellent communication skills (written, oral and presenting) Strong IT skills (generic) Excellent leadership skills Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment Effective time management (planning and organising) Ability to network and build relationships Effective problem-solving and analytical skills Ability to develop, implement and embed policy and procedure Ability to motivate teams, enhance morale and maintain a positive working environment
Desirable
SystmOne user skills
Other requirements Essential
Flexibility to work outside core office hours Disclosure and Barring Service (DBS) check Maintain confidentiality at all times
Desirable
Full UK driving licence
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bushloe Surgery
Address Bushloe Surgery
Two Steeples Medical Centre
Abington Close
Wigston
Leicestershire
LE18 2EW
United Kingdom
Employer's website https://www.bushloesurgery.co.uk (Opens in a new tab)