About this role
Job summary
Southport and Formby Health Ltd is a GP-owned organisation established to enhance and support the delivery of high-quality healthcare services for the people of Southport and Formby.
We work closely with, and are the principal employer for, Southport and Formby Primary Care Network (PCN). The PCN brings together 14 GP practices across the Southport and Formby area, working collaboratively with a range of local health and care organisations to improve health outcomes and access to services for our local population of approximately 129,000 people.
We are seeking an enthusiastic, motivated and experienced individual with a good understanding of EMIS software and the operational requirements of primary care services.
The post is advertised as 30 hours per week, working Monday to Friday. However, flexibility is essential, as the successful candidate will occasionally be required to work evenings and weekends to support the operational requirements of the 7-Day Service. If you are looking for an opportunity to develop your skills and contribute to the delivery of healthcare services within our local community, we would love to hear from you.
For further information about the role, please contact Louise Sproat at [email protected].
Successful applicants will be contacted to arrange an interview.
Main duties of the job
The 7-Day GP Service Team Leader will support the 7-Day GP Service Manager in the effective operational management and delivery of the service, helping to ensure that services are safe, efficient, responsive and meet the healthcare needs of the Southport and Formby population.
The postholder will play a key role in supporting day-to-day operations, providing effective support to the team, monitoring service performance and ensuring that operational standards, key performance indicators and governance requirements are consistently met.
The key responsibilities of the role are detailed within the accompanying Job Description. However, the postholder will be expected to demonstrate flexibility and adaptability as the service continues to develop, with responsibilities evolving in line with the innovative direction of the 7-Day GP Service and Southport and Formby GP Federation.
We are looking for a proactive and motivated individual with strong communication and organisational skills, who can work collaboratively, demonstrate initiative and inspire others. Above all, the successful candidate will be passionate about delivering high-quality patient care and making a positive difference to healthcare services within our local community.
About us
We are a GP owned company created to enhance the delivery of healthcare services to people living in Southport and Formby. Our services are provided locally, meaning fewer visits to large, busy hospitals and faster treatment in a convenient location. We're also flexible, offering extended hours access to a GP and other clinical services during evenings and weekends, recognising that sometimes getting to a daytime appointment just isn't possible.
Our member practices share resources to ensure that the services we offer are the best they can be. We're a high quality, responsive, forward thinking organisation proudly serving our local community.
We are looking for a proactive and motivated individual to join the 7-Day GP Service team as a Team Leader and look forward to receiving your application.
"I have a great sense of pride working for Southport and Formby Health, it is a fantastic place to work and I can't recommend it highly enough. The working environment is supportive and positive, everyone working together as a team."
Nicola Ball, Governance Officer
Job description
Job responsibilities
Operational Service Delivery
- In conjunction with and assistance from the 7-Day GP Service Manager be responsible for the daily delivery of the Services.
- Be responsible for the daily operations of the Services to ensure that a patient-centred service is delivered, raising any concerns or issues with service delivery to the 7-Day GP Service Manager.
- Assist with the daily duties of the 7-Day GP Service Senior Administrator role, supporting the staff to coordinate daily workstreams to ensure the service is accessible between the hours of 9am-5pm, Monday-Friday.
- Work with clinicians and receptionists to ensure that the Services operate effectively and safely, providing line management to the casual workforce where required with support from the 7-Day GP Service Manager and HR representative.
- Work with the Senior Administrators to plan, schedule and coordinate all aspects of service delivery to include:
- Room availability for Services held at family surgery
- Sufficient clinics and capacity, based on contractual requirements
- Appropriate staffing and alternative cover if required
- Support with contingency planning for pandemic measures and unforeseen events.
- When required, support the 7-Day GP Service Manager with tasks arising from organising new and ongoing projects.
- Provide supervisory knowledge of the EMIS clinical system and train clinical, technical and administration staff where required in the use of the clinical system and supporting software.
- Communicate effectively and sensitively with patients, carers and service users, colleagues and staff, respecting confidentiality and dignity of every person.
- Support continuous learning and service development, highlighting to the 7-Day GP Service Manager areas that may require improvement.
- Utilise the company intranet (TeamNet) to provide essential information on policies and procedures, key performance indicators for the service, HR and training records, audit, complaints, learning events, risk management, and general communication within the company and with GP practices.
- Under the supervision of the 7-Day GP Service Manager, carry out a plan of audit to ensure that service standards are met and to demonstrate that the service is safe, effective and responsive, ensuring that activities and services comply with organisational requirements for; health and safety; infection control; quality management; confidentiality and data protection; safeguarding; duty of candour; general duty of care; and other statutory and legal requirements.
- Assist the 7-Day GP Service Manager with any investigations and tasks surrounding learning events and actions arising from bi-monthly governance meetings.
- Attend the Service Operational Monthly Meeting and act as the service representative in the absence of the 7-Day GP Service Manager. Attend other service meetings as directed by the 7-Day GP Service Manager.
- Deal with patient enquiries and where required, investigate and resolve complaints in conjunction with the 7-Day GP Service Manager and clinical and non-clinical members of the Services.
- Provide ongoing liaison and communication with GP practices about the 7-Day Service, resolving operational queries that may arise.
- Seek feedback from patients and service users about their experience of the Services and be responsive, working with staff to provide continuous improvement and excellence.
Person Specification
Personal Qualities
Essential
- Motivated and enthusiastic
- Forward thinker
- Good interpersonal skills
- Confident in own abilities
- Good listening skills and awareness of staff and patient/service user issues
- Disclosure Barring Service (DBS) check
Skills
Essential
- Effective leadership and teamworking skills
- Ability to assimilate information and prioritise appropriately
- Ability to analyse and interpret information and compare of a range of options to support decision making
- Self motivated with the ability to organise self to work independently and provide good time-management to deliver multiple programmes of work
- Ability to innovate and provide new ways of working for existing and new workstreams
- Able to influence and improve working relationships
- Planning and organising complex activities, adjusting plans as required
- Excellent verbal and written communication skills
Experience
Essential
- Competent in the use of the EMIS clinical system/ability to acquire expert knowledge
- Understanding of health and social care systems and commissioning policies
- Experience of making improvements to processes and services
- Knowledge of approaches to performance improvement and management
- Experience of CQC standards and knowledge of clinical governance and regulatory standards
- Competent in the use of Microsoft Office and ability to learn new digital systems when required
Desirable
- Experience of line management and engagement with team members in order to motivate and encourage teamwork
- Competent in the use of the Team Net system
Qualifications
Essential
- GCSE Maths and English
Desirable
- Evidence of CPD in People Management processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Southport and Formby Health (GP Federation)
Address
3 Wight Moss Way
Southport
Merseyside
PR8 4HQ
United Kingdom
Employer's website
https://www.southportandformbyhealth.co.uk/ (Opens in a new tab)