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Supervisor Sr, Warehouse - CR (Shift A) @ Employer_25987

Alajuela, Alajuela Province, CROnsiteFull-time
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About this role

Job Description

Provide strategic and operational leadership for Raw Materials and Finished Goods Warehouse operations, ensuring reliable material flow, superior customer service, and world-class inventory accuracy. Lead Warehouse Leads, Material Handlers, and contingent workforce personnel across multiple shifts and operational areas, driving standardized execution, operational excellence, and seamless support for manufacturing and supply chain objectives. Accountable for continuous improvement, process optimization, inventory stewardship, safety, quality, and cross-functional collaboration. Develop high-performing teams, strengthen accountability, and ensure warehouse operations effectively support business growth, operational complexity, and evolving customer demands. Job duties:

  • Execute and ensure accurate and timely processing of all material requests, including sterile shipments, guaranteeing full compliance with customer, quality, and regulatory requirements while maintaining service level excellence.
  • Lead, supervise, train, coach, evaluate, and develop warehouse personnel, including Warehouse Leads, Material Handlers, and temporary staff, fostering a high-performance, accountable, and safety-focused culture.
  • Operate and ensure data integrity within the MRP inventory management system, including real-time transaction accuracy, system discipline, and continuous improvement of data reliability.
  • Act as a key cross-functional liaison with Purchasing and Logistics (inbound prioritization), Receiving Inspection (material release), Manufacturing (material supply), Planning (pre/post sterilization coordination), Logistics (sterile and non-sterile flow), and all supporting functions to ensure seamless end-to-end material availability and customer satisfaction.
  • Monitor and manage inventory health, including proper control of expired, obsolete, non-conforming, excess, and slow-moving materials, ensuring compliance with disposition processes and minimizing financial exposure.
  • Ensure secure and compliant storage of all materials, including implementation of enhanced controls for high-value, sensitive, or regulated inventory.
  • Drive continuous improvement and operational excellence initiatives, identifying inefficiencies, implementing lean practices, and improving productivity, accuracy, and flow across warehouse operations.
  • Oversee maintenance and operational readiness of warehouse equipment, ensuring all assets are properly maintained, available, and used in compliance with safety and operational standards.
  • Ensure accuracy, traceability, and compliance of all warehouse transactions and documentation, including verification of system entries and adherence to internal controls.
  • Lead and maintain inventory cycle count programs, ensuring compliance with established accuracy targets, budget requirements, and continuous improvement of inventory integrity.
  • Ensure effective execution and tracking of internal customer requirements, including Stock Transfers, production supply needs, planning adjustments, quality holds/releases, and customer service priorities.
  • Ensure full compliance with all applicable regulations and standards, including Free Trade Zone requirements, Trade Compliance, JSOX controls, Quality Management Systems, GMP’s, GDP’s and internal corporate policies.
  • Champion Health, Safety, and Environmental compliance, ensuring strict adherence to safety regulations and mandatory use of PPE, while actively promoting a zero-incident culture.
  • Maintain warehouse operations in alignment with 6S principles, ensuring a clean, organized, standardized, and audit-ready work environment always.
  • Ensure adherence to applicable laws, regulatory requirements, and internal Quality Management Systems, consistently demonstrating ethics, integrity, and accountability in all operational activities.
  • Support operational planning and execution across multiple shifts and warehouse areas, ensuring continuity of operations and alignment with business demand and production requirements.
  • Lead root cause analysis and problem-solving activities for operational issues, implementing corrective and preventive actions to avoid recurrence and improve system robustness.
  • Participate in audits, inspections, and compliance reviews, ensuring warehouse readiness and effective closure of findings.
  • Comply with applicable Laws and Regulations, adhere to Quality Management System processes and requirements as well as demonstrate Ethics and Integrity in all matters and at all levels throughout the organization.
  • Perform additional duties as assigned, supporting business needs and contributing to overall supply chain and operational excellence objectives.

Qualifications

  • Bachelor’s degree in supply chain management, Industrial Engineering, Business Administration, Logistics, Operations Management, or a related field.
  • Minimum of five (5) years of progressive experience in warehouse operations, inventory control, materials management, logistics, or supply chain functions, preferably within the medical device, pharmaceutical, or other highly regulated manufacturing industries.
  • Minimum of three (3) years of leadership experience supervising warehouse, inventory, or materials management teams, with demonstrated success in developing employees and driving operational performance.
  • Proven experience supporting manufacturing operations and partnering with Production, Planning, Purchasing, Quality, Logistics, and other cross-functional teams to ensure uninterrupted material flow and customer service excellence.
  • Strong customer-focused mindset with a demonstrated ability to deliver high service levels while balancing operational, quality, and business requirements.
  • Excellent verbal and written communication skills, with the ability to effectively communicate and influence stakeholders at all organizational levels.
  • Professional proficiency in English, both written and verbal. Minimum B2 level on the CEFR (Common European Framework of Reference for Languages) scale.
  • Working knowledge of Lean Manufacturing, 5S / 6S, continuous improvement methodologies, and problem-solving tools, with experience leading process improvement initiatives.
  • Strong understanding of inventory management principles, warehouse operations, cycle counting programs, and inventory accuracy controls.
  • Demonstrated ability to manage multiple priorities, lead teams in a fast-paced environment, and make sound decisions under pressure while maintaining operational excellence and compliance.
  • Mandatory advanced proficiency in Microsoft Office applications, particularly Excel, Word, Outlook, and Teams, with the ability to analyze data, generate reports, monitor KPIs, and support operational decision-making.
  • Strong leadership and interpersonal skills, with the ability to influence, develop, and motivate teams while fostering a culture of accountability and continuous improvement.
  • Demonstrated problem-solving and analytical skills, with the ability to identify operational issues and implement effective corrective actions.

Desired Qualifications

  • Solid experience with SAP and/or other major ERP systems, with demonstrated ability to manage inventory transactions, material movements, and warehouse operations while ensuring data integrity and process compliance.
  • Strong organizational and time-management skills, with the ability to effectively prioritize multiple tasks, manage competing demands, and consistently meet deadlines in a fast-paced environment.
  • Ability to accurately read, interpret, and validate shipping documentation, including packing lists, invoices, bills of landing, and other inventory and logistics-related records.

Skills

Warehouse OperationsInventory Controlsupply chain managementLeadershipExcelLean Manufacturing6S principlesQuality Managementcycle countingData IntegrityCross Functional CollaborationSAP

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