About this role
Key Responsibilities
- 1. Management of: Loan Recall Notices Pre-Sale Notices Post-Sale Notices Legal Hold Accounts, including placement, monitoring, review, and release of legal hold instructions. BKT 0 and BKT 1 repossession cases marked as "No" Repo-eligible account tracker and monitoring of eligible accounts for timely action
- 2. Operational Compliance Ensure that all the above activities are carried out on a daily basis in accordance with approved internal SOPs, policies, and regulatory requirements.
- 3. Vendor and Invoice Management Manage the bill clearance process and ensure timely processing, approval, and closure of vendor/service provider invoices.
- 4. Repossession Order Management Manage repossession orders received from Courts and Arbitral Tribunals and ensure timely execution and compliance. Maintain and monitor the repo-eligible account tracker and provide periodic updates to stakeholders.
- 5. Legal Tool Administration Manage end-to-end process adherence for Legal Tools and Applications. Coordinate with business, IT, and DPM teams for issue resolution, system enhancements, and process improvements.
- 6. Reporting and Governance Prepare and present monthly management presentations, MIS reports, dashboards, and status updates relating to legal operations, notices, repossession activities, legal hold accounts, and key performance metrics. Maintain trackers, records, and documentation to support audits, reviews, and management reporting.
- 7. Additional Responsibilities
In addition to the above core responsibilities, the incumbent shall also be responsible for: Managing Business Requirement Documents (BRDs) and coordinating their implementation.
- Handling billing and payment management relating to SMS, WhatsApp, ATS, Missed Call Services, and other allied applications.
- Managing Loss on Sale (LOS) accounts, including: Issuance of offer letters; Issuance of No Due Certificates (NDCs); Collection follow-up; Allocation and reconciliation of receipts.
- Managing legal tools and applications and coordinating with the DPM, IT, and BACL teams for issue resolution and system enhancements.
- Providing operational support and ensuring adherence to internal controls, approved processes, audit requirements, and applicable regulatory guidelines.
- Coordinating with internal and external stakeholders for effective implementation of legal and operational initiatives.