About this role
About the role
The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group's solution portfolio, all with full supervision.
What you’ll be doing
- 1. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and under full supervision.
- 2. Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
- 3. Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
- 4. Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
- 5. Participates in the continuous improvement activities to improve the customer service team processes.
Essential Skills / Experience Desirable Skills / Experience Our Package