About this role
Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
- Primary Objective The Sales Center Manager- Operations is responsible for managing store operations and personnel to ensure all activities are performed in accordance with company policies and procedures.
- Major Function and Scope -Achieves revenue, budget and other business objectives for each fiscal year. -Develops business relationships with key customers within the store coverage area. -Clearly defines goals and objectives for SSC personnel to measure performance and communicate these objectives to the staff on a regular basis. -Provides leadership and direction in the pursuit of store objectives with employees. -Communicates and works closely with customers to maximize market penetration and margin potential. -Develops and implements strategic plans to accommodate corporate goals. -Advises customer on product selection, pricing and sales volume and continues to build customer relations. -Analyzes and controls expenditures of SSC to conform to budgetary requirements. -Analyzes sales reports showing sales volume, profit loss (EVA) and margins utilizing the “on Demand” reporting process. -Ensures prudent credit transactions and manages account collections. -Participates in the planning process by providing accurate, achievable sales forecasts. -Align achievements with corporate goals, standards, and objectives. -Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program. -Trains, leads and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes. -Cross trains on all areas of SSC operations; customer service, warehouse, and office administration duties.
- Assists where necessary.
- Recruits, hires and manages SSC staff associates.
- Includes daily support and direction, as well as on-going performance management and development. -Manages store metrics to ensure performance. -Maintains store KPI’s to meet audit expectation requirements. -Ensures compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance. -Performs other related duties as required.
- Experience and Knowledge Required -HS diploma and 5+ years relevant sales experience required OR -Bachelor’s degree in Business or related field and 1+ years of relevant sales experience.
- 4 years prior selling experience.
- Prior customer service experience is a plus. -Minimum 2 years previous management experience.
- Competencies Strong interpersonal skills, excellent written and verbal communication skills.
- Analytical aptitude; time management and organizational skills.
- Proven training, teamwork, and leadership skills.
- Ability to “multi-task.”
- Demonstrated follow-up and follow-through skills.
- Must be proficient in MS Word, Excel, and PowerPoint.
- Must be Dal-Tile certified to operate powered industrial trucks.
- Other Pertinent Job Information While performing the duties of this job, the employee is regularly required to stand, use hands and reach with hands and arms.
- The employee is required to walk, stoop, kneel, crouch or crawl.
- The employee may sit, climb, balance, talk or listen.
- Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus.
- Reasonable accommodations may be made to enable individuals with disabilities.
- While performing the duties of this job, the associate is required to frequently lift 50 pounds.
- We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth.
- Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.
Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service! Active military, transitioning service members and veterans are strongly encouraged to apply. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.