About this role
People & Organization (PO) focuses on our employees, Webasto's most valuable asset. PO encompasses a wide range of tasks, including recruitment and development, as well as compensation, labor law, organizational development, and change management. The function plays a crucial role in fostering a harmonious work environment and promoting the growth and retention of employees within the company.
- You can look forward to these exciting tasks: Shared Service Center Setup: Establish and scale the Shared Service Center with a strategic and operational mindset, defining service delivery models, team structures, roles, responsibilities, governance and escalation processes while applying strong change, transition and project management skills.
- Leadership & Team Management: Lead, develop and motivate both service stream teams with strong leadership and team development skills, ensuring clear accountability, effective resource allocation, consistent service standards and a customer- and quality-oriented culture.
- Operational Performance: Define and monitor SLAs, KPIs, service quality, ticket volumes, backlogs and processing times; apply analytical thinking and data-driven decision-making to drive capacity planning and continuous performance improvement.
- Service Delivery: Oversee recruitment administration throughout the hiring lifecycle and employee lifecycle transactions, including hires, transfers, organizational changes and terminations.
- Process Optimization: Drive process standardization and continuous improvement by establishing process documentation and advancing automation, digitization and efficiency improvements.
- Stakeholder Management: Apply strong stakeholder management and communication skills to collaborate with regional PO teams, Talent Acquisition, PO leadership and IT, ensuring seamless service delivery, effective transitions and continuous alignment.
- This is what you bring to us: Bachelor's degree in Human Resources, Business Administration or a related field.
- Several years of experience in HR Operations, Shared Services or a comparable service delivery environment.
- Proven experience in setting up, establishing and scaling a Shared Service Center or centralized service organization.
- Demonstrated experience in people leadership, operational service management, SLA/KPI monitoring and capacity planning.
- Good understanding of Talent Acquisition Administration and employee lifecycle processes.
- Experience with SAP HCM, SAP SuccessFactors and/or ADP; knowledge of ticketing systems is an advantage.
- Very strong English communication skills and proficiency in Microsoft Office.
- Preferably experience with US related PO Services.
- Willingness to adapt working hours to US Timezone when necessary.
- Applications from qualified individuals with disabilities are expressly welcome.
- Your contact person: Annalena Wagner, People & Organization Pune, Maharashtra We look forward to receiving your online application!