About this role
EXL (NASDAQ
EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.
EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.
- The Claims assistant will be responsible for managing a high volume of claims, ensuring timely resolution, accurate documentation, and strong customer/carrier satisfaction.
- This role involves reviewing claim submissions, validating documentation, escalating complex cases, and maintaining clear communication with stakeholders.
- The advisor will also support reporting, data tracking, and claims prevention by identifying trends and recommending process improvements.
- Review, process, and resolve claims efficiently and accurately.
- Maintain complete and accurate claim documentation in related systems.
- Communicate claim outcomes and requirements to customers and carriers.
- Escalate complex cases with supporting details to senior team members.
- Track and report claim data for loss prevention and departmental insights.
- Identify recurring issues and recommend preventive measures.
- Bachelor’s Degree or equivalent work experience.
- Prior experience managing claims
- Prior Logistics or Transportation experience preferred