About this role
At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
Zensar Technologies Limited is seeking a seasoned Delivery Manager with over 12 years of experience in the Banking, Financial Services, and Insurance (BFSI) domain. Based in Pune, you will own end‑to‑end delivery of application development, maintenance, support, and transformation programs, while driving client satisfaction, operational excellence, and business growth across strategic BFSI accounts.
- Lead end-to-end delivery of application development, maintenance, support and transformation programs for BFSI accounts.
- Manage client relationships, stakeholder communications, governance forums and executive reporting.
- Drive project execution, resource planning, risk management, financial tracking and delivery excellence.
- Collaborate with technology teams to ensure alignment with business and regulatory requirements.
- Identify and implement service improvements, automation, innovation and account growth opportunities.
- Ensure adherence to SLAs, KPIs, quality, security and compliance standards.
- Mentor and manage on‑shore and off‑shore delivery teams, fostering a high‑performance culture.
- Apply AI‑assisted delivery tools for requirement analysis, status reporting, RAID tracking and backlog refinement.
- Oversee governance, risk and compliance activities specific to BFSI regulatory frameworks.
- Contribute to strategic planning and digital transformation initiatives for key BFSI clients.
- 12+ years of IT experience with extensive BFSI program exposure.
- Strong knowledge of banking, insurance, payments, lending or wealth‑management operations.
- Proven experience managing medium to large delivery teams across onsite and offshore locations.
- Demonstrated ability to engage senior client stakeholders and deliver executive‑level communications.
- Solid understanding of SDLC, Agile, ITIL, DevOps, Cloud and enterprise application landscapes.
- Expertise in financial management, governance, risk management and people leadership.
- Excellent communication, presentation and stakeholder management skills.
- Familiarity with Generative AI/LLM fundamentals, prompt engineering and AI‑assisted delivery practices.
- Hands‑on experience with tools such as Azure OpenAI, Microsoft 365 Copilot, GitHub Copilot, Azure DevOps/Jira.
- PMP, PRINCE2, ITIL, Agile or Scrum certification preferred.