About this role
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Build the next generation of customer experiences by turning emerging technology into real-world impact. Join a team that tackles high-priority initiatives and helps leaders make clear, data-informed decisions. You’ll work across functions to identify opportunities, measure value, and shape plans that improve how customers are served. If you enjoy structured problem-solving and fast-paced collaboration, this role offers meaningful visibility and growth.
Job summary
As a Strategy Senior Analyst in the AI Journey Transformation team, you will support a portfolio of strategic initiatives through rigorous analysis, structured problem solving, and clear, executive-ready communication. You will collaborate with partners across digital, product, analytics, and operations to identify opportunities, size impact, develop business cases, and support go-to-market and operating model planning. You will translate complex data and processes into actionable insights that improve end-to-end customer journeys.
Job responsibilities
- Support initiatives identified by senior leaders and drive defined workstreams to completion with strong attention to detail
- Partner with cross-functional teams to gather inputs, align on requirements, and synthesize findings into clear recommendations
- Map current-state customer journeys and processes, identify friction points, and help define future-state improvements
- Apply structured problem-solving and design thinking to break down ambiguous problems into hypotheses, analyses, and decision-ready outputs
- Analyze and present findings, including impact sizing, business case modeling, and key performance indicator (KPI) frameworks
- Evaluate how digital and AI-enabled solutions can integrate with operational processes to improve customer experiences and reduce friction
- Research competitors and industry trends using public sources to inform strategy and recommendations
- Develop executive-ready presentations and supporting materials for stakeholder reviews and leadership readouts
- Monitor technology trends (including artificial intelligence) and share concise insights with the broader team
- Maintain workplans, track decisions and risks, and coordinate inputs across partners to support on-time delivery
Required qualifications, capabilities and skills
- At least 2 years of relevant experience in strategy, consulting, banking or finance, analytics, product strategy, or a corporate strategy/strategic initiatives function
- Experience supporting customer journey, servicing, and/or operations topics through work experience, internships, or project work
- Demonstrated ability to apply quantitative approaches, including impact sizing, return on investment analysis, scenario analysis, and business case development
- Strong written and verbal communication skills, with the ability to translate analysis into clear takeaways for stakeholders
- Strong collaboration skills and comfort working in cross-functional teams
- Proficiency in presentation development (PowerPoint) and analytical tools (Excel)
- High attention to detail, strong ownership mindset, and ability to manage priorities in a fast-paced environment
Preferred qualifications, capabilities and skills
- Exposure to digital product, process improvement, journey optimization, and/or AI transformation through academic, internship, or professional experience
- Experience in financial services
- Familiarity with analytics concepts, including KPIs, experimentation, and funnel or journey metrics
- Bachelor’s degree preferred; advanced degree a plus
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
- Experience developing operating model and go-to-market recommendations for cross-functional initiatives
Additional information
- Visa sponsorship is not available for this position.
- Work schedules will be full-time in office, on a 40-hour per week schedule.