About this role
Shaner Hotel Group
Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.
We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.
Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.
Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.
Shaner Hotels is seeking a friendly, service-oriented Breakfast Attendant to provide an exceptional guest experience. This position is responsible for preparing, setting up, maintaining, and breaking down the breakfast bar while ensuring food quality, cleanliness, and guest satisfaction throughout the breakfast service.
Responsibilities
- Welcome, greet, and interact with guests in the breakfast and lobby areas, providing friendly and attentive service.
- Set up, maintain, replenish, and break down the breakfast bar in accordance with hotel, Shaner, and franchise standards.
- Prepare specified food items and assist with serving food to guests courteously and efficiently.
- Respond to guest questions and concerns, handling complaints professionally and working to ensure guest satisfaction.
- Maintain high standards of quality, cleanliness, and organization throughout assigned areas.
- Follow all hotel policies and procedures, including food handling, food safety, security, and workplace safety requirements.
- Follow established maintenance programs and cleaning schedules.
- Assist with inventory counts and other inventory-related duties as scheduled.
- Maintain knowledge of local activities, attractions, and services to assist guests as needed.
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Perform other duties as assigned.
Qualifications
- Minimum of one year of customer service experience; previous hotel experience preferred.
- Ability to communicate effectively with guests, management, and coworkers.
- Friendly, professional demeanor with a strong commitment to guest satisfaction.
- Ability to maintain cleanliness and follow established food safety and sanitation procedures.
- Bilingual English/Spanish skills are a plus.
- Knowledge of local activities and attractions appropriate for hotel guests is preferred.
- Food safety certification preferred.
Benefits
- Health insurance
- Paid time off (PTO)
- Eight paid holidays
- Marriott hotel discounts
- Two complimentary overnight stays per year at any Shaner Hotel property, based on availability