About this role
Shaner Hotel Group
Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.
We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.
Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.
Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Ensure compliance with and completion of all daily operational procedures within the Food and Beverage Department.
- Maintain food and beverage safety and quality standards in accordance with hotel, Shaner, and franchise specifications.
- Ensure effective communication with the General Manager, Department Managers, Supervisors, and fellow associates.
- Maintain cleanliness and organization of the restaurant, service areas, and equipment.
- Other duties as assigned.
Responsibilities
The Restaurant Server will be responsible for taking food and beverage orders, delivering food and alcoholic and non-alcoholic beverages to guest tables, and providing courteous, professional, and efficient service in accordance with hotel specifications. Responsibilities include accurately entering orders, ensuring order accuracy and timely delivery, processing guest payments, maintaining cleanliness and organization of the restaurant and service areas, and assisting with the upkeep of restaurant equipment. The ideal applicant will be customer-service oriented, attentive to detail, and committed to providing an exceptional dining experience while maintaining Shaner Hotels and franchise standards.
Qualifications
- Minimum of one year of experience in a similar position or customer service role dealing with the public preferred.
- Must meet the minimum state age requirement for serving alcoholic beverages.
- Ability to communicate effectively and professionally with guests, management, and co-workers.
- High school diploma or equivalent preferred; some college education a plus.
- ServSafe certification and/or food safety training preferred or required as applicable.
- Alcohol awareness training, such as TIPS, preferred or required as applicable.
- Ability to accurately perform basic mathematical calculations and process guest payments.
- Strong customer service, communication, and organizational skills.
- Bilingual English/Spanish skills a plus.
- Knowledge of local activities, attractions, and points of interest appropriate for hotel guests.
Benefits
- Health insurance
- Paid time off
- 8 paid holidays
- Marriott hotel discounts
- 2 complimentary night hotel stays per year at any Shaner Hotel property (based on availability)