About this role
Summary
Leads all phlebotomy activities for Lourdes Hospital, outreach and all medical office locations. Plans, organizes and directs the daily activities of the personnel assigned to the section to assure quality, patient satisfaction and an optimum work flow. Additionally, is responsible for assisting in the optimization and standardization of phlebotomy practices across regional and on-campus draw sites through initial training, competency assessments and continual updates.
Experience
Previous successful supervisory experience is highly preferred. Must have in-depth knowledge of phlebotomy techniques and computer operations. Must be able to evaluate procedures, processes, equipment and people and be capable of strategically planning improvements. Strong computer skills, people skills, supervisory skills, problem solving skills, teaching skills and a high degree of initiative are required.
Education
Candidates with a four-year degree in the biological sciences or preferably a Medical Technology or Clinical Laboratory Science degree are preferred. High school diploma required; Significant experience performing phlebotomy is required.
Essential Functions
- Plans, organizes and directs daily activities of the inpatient and outpatient phlebotomists as well as the patient service registration staff.
- Ensures phlebotomy coverage as needed with trained, competent personnel.
- Responsible for scheduling adequate and sufficiently skilled phlebotomists to meet Hospital, outreach and Medical Office phlebotomy needs. Must work cooperatively with Medical offices and Hospital units when urgent needs or shortfalls in staffing occur.
- Responsible for the operation of all equipment in the sections. Works with the Biomedical engineering department to perform and document maintenance checks and adjustments on all appropriate instruments and equipment. Takes appropriate troubleshooting action. This includes recommendations for replacements or updates.
- Responsible for maintaining and updating the specimen collection and processing manuals that are used in at the local level as well participated in system policy standardization.
- Actively participates in solving technical problems or customer service-related problems, to include interacting with Patient Safety, Patient Advocates and patient/customers directly. Ensures phlebotomy service personnel maintain a positive client/patient-focused attitude.
- Supervises PSS staff in out-patient phlebotomy. Ensure representative has sufficient training and follows prescribed customer service or information system initiatives.
- Responsible for all Quality Assurance activities in the section. Maintains adequate documentation and reports monthly at the departmental Quality Assurance Meeting. Interacts regularly with departmentally assigned covering pathologist.
- Provides statistical analysis of volumes, trends and focused quality assurance measures to assist in improving and monitoring department functions. Monitor collection reports to make sure all draws are being performed in a timely manner. Monitor with corrective action, hemolysis rates, blood culture contamination rates, AM Turn-around times and various other phlebotomy related statistics.
- Makes recommendations to the Laboratory Administrative Director in matters concerning the recruiting, addition, removal, disciplinary action, or personnel evaluation of staff assigned to their section.
- Supervises the instruction of phlebotomists in all phases of specimen collection, technique and processing. Includes initial training, annual competency evaluation and remediation as needed. Maintains the appropriate documentation of this activity.
- Maintains adequate inventory of expendable supplies for immediate use by the Collecting department. Works with the Lab Administrative Director to evaluate savings opportunities and standardization.
- Works closely with the Medical Offices to provide initial training, regular competency and at times supply coverage of phlebotomists from the phlebotomy float positions.
- Responsible for ensuring all Environment of Care, safety issues, Infection Control and Hazardous Materials are within regulatory standards in the collecting areas and general operations.
- Process all time and attendance records for the Phlebotomy departments. Monitor and log all sick time utilization, issuing disciplinary action as per HR policy if warranted.
- Monitor and supervise the phlebotomy staffing, ordering and collection of patients at all contracted nursing homes and patient requiring mobile phlebotomy.
- Develop and maintain a phlebotomy school by obtaining the necessary permits, develop lesson plans, marketing strategies and all other aspects needed to start and sustain the program or develop a partnership with an established school to allow for clinical rotation and possible subsequent candidates for employment.
- Performs other duties as assigned by Supervisor or Administrative Director.
Other Duties
Excellent interpersonal skills are required, since this position requires extensive interaction with patients, providers, staff and leadership. This position may require the employee to work other than weekday shifts in order to train, evaluate staff competency or improve processes on these off shifts.
Other duties may be assigned as needed.
Payrate: $21.89 to $35.16