Constituent Services Specialist @ TEKsystems

Job Title: Constituent Services Specialist

About the Opportunity

We are seeking a polished, service-oriented Constituent Services Specialist to serve as a primary point of contact between residents and the Board of County Commissioners. This is a highly visible, public-facing position for someone who excels at communication, problem-solving, research, and managing multiple priorities in a fast-paced professional environment.In this role, you will assist residents with a wide variety of questions and concerns, research complex issues, coordinate with county departments, and draft professional correspondence on behalf of elected officials. The ideal candidate brings exceptional judgment, empathy, discretion, and attention to detail, along with the ability to remain politically neutral while representing Commissioners and county leadership.

Key Responsibilities

• Serve as a primary point of contact for residents seeking information or assistance from County Commissioners.
• Manage a high volume of constituent communications, including approximately 75100+ emails and 20 phone calls per day.
• Research resident questions and concerns by partnering with county departments, subject-matter experts, legal counsel, executive leadership, and Commissioners' staff.
• Draft, edit, and proofread professional correspondence on behalf of elected officials, including letters, policy explanations, proclamations, tribute letters, and certificates of appreciation.
• Translate complex policies, regulations, governmental processes, and legal information into clear, accessible language for residents.
• Track constituent inquiries from initial contact through resolution, providing timely updates and ensuring appropriate follow-through.
• Maintain accurate records within constituent inquiry, case management, and tracking systems such as Citizen Connect.
• Prioritize and escalate sensitive, unusual, or high-impact concerns to the appropriate leadership team.
• Monitor emerging community issues, government actions, votes, and current events to anticipate potential constituent questions.
• Maintain professionalism, confidentiality, discretion, and political neutrality when handling sensitive or potentially contentious matters.
• Assist with open records requests governed by the Colorado Open Records Act (CORA) in coordination with appropriate internal departments.
• Research, analyze, and summarize fiscal, statistical, program, and policy-related information for internal and external stakeholders.
• Build strong working relationships with elected officials, county departments, staff, external agencies, and community partners.
• Balance multiple cases, projects, deadlines, and changing priorities while maintaining accuracy and responsiveness.

What We're Looking For

• Strong professional written and verbal communication skills, including excellent grammar, spelling, proofreading, and attention to detail.
• Demonstrated success providing exceptional customer service in a public-facing, high-visibility, executive-level, or similarly professional environment.
• Ability to manage a significant volume of emails, phone calls, requests, and competing priorities.
• Strong research and problem-solving skills with the ability to identify appropriate resources and coordinate solutions.
• Excellent judgment, emotional intelligence, diplomacy, and discretion when navigating sensitive situations.
• Ability to communicate professionally with individuals who may be frustrated, concerned, or seeking assistance with complex issues.
• Strong organizational and time-management skills with the ability to quickly reprioritize as circumstances change.
• Ability to maintain confidentiality and appropriately handle sensitive constituent information.
• Understanding of government structure, public policy, and the role of elected officials, or the ability to learn these areas quickly.
• Ability to interpret complex policies, procedures, regulations, and legal concepts and communicate them in a clear, easy-to-understand manner.
• Strong proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Ability to maintain political neutrality and represent elected officials with professionalism and sound judgment.

Preferred Experience

Candidates with experience in one or more of the following areas are especially encouraged to apply:

• Local, county, state, or federal government
• Constituent or community relations
• Executive-level customer service or administrative support
• Public affairs or government relations
• Elected official or legislative offices
• Donor or stakeholder relations
• Case management or constituent relationship management systems
• Official correspondence or public communications
• Open records/public records requests, including familiarity with CORA or similar laws
• High-volume customer service environments requiring significant email and phone communication
• Conflict resolution, de-escalation, and sensitive issue management

Work Environment

This is an on-site position in Colorado within a professional government office environment. The role requires regular and punctual on-site attendance and frequent interaction with elected officials, staff, county departments, and members of the public. The environment is fast-paced and deadline-driven, with priorities that may shift throughout the day based on constituent needs and emerging community issues. Candidates should be comfortable working extensively with computers, phones, Microsoft Office applications, and electronic case-tracking systems. Why This Opportunity?

This position is an excellent fit for someone who enjoys combining customer service, research, professional writing, problem-solving, and community engagement. You'll have the opportunity to help residents navigate county resources and complex issues while serving as an important connection between the community, county departments, and elected leadership. Upon review of your application, you may receive an email or phone call from our TEKsystems recruiter to schedule an interview!

Job Type & LocationThis is a Contract position based out of Colorado Springs, CO.

Pay and BenefitsThe pay range for this position is $26.00 - $33.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Application DeadlineThis position is anticipated to close on Oct 30, 2026.

Workplace TypeThis is a fully onsite position in Colorado Springs,CO.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.