Field Service Coordinator @ Actalent

Job Title: Field Service CoordinatorJob DescriptionThe Field Service Coordinator provides comprehensive customer service and scheduling support for a defined territory, ensuring that professional service technicians are efficiently deployed to meet customer needs. This role manages preventive maintenance and warranty orders, processes related invoices, and oversees service cases and agreements in internal systems to ensure accurate documentation and timely closure. The coordinator serves as a central point of contact between customers, technicians, and internal teams, contributing to smooth service operations in a hybrid work environment.

Responsibilities

• Provide responsive and professional customer service support for an assigned territory, serving both internal and external customers.
• Coordinate and schedule professional service technician resources to meet customer service requirements and optimize field coverage.
• Process, maintain, manage, and schedule all preventive maintenance orders and warranty orders in accordance with established procedures.
• Process invoices for preventive maintenance activities and service calls, ensuring accuracy and timely completion.
• Review, prioritize, and manage all cases assigned in Salesforce.com, ensuring appropriate follow-up and resolution.
• Ensure closure of preventive service agreement folders and associated Oracle sales orders, maintaining accurate records and documentation.
• Report job status and scheduling updates clearly and consistently to relevant stakeholders and leadership.
• Coordinate all travel arrangements for field service technicians, including schedules and logistics, to support efficient service delivery.

Essential Skills

• Minimum of two years of experience in scheduling within a service-based industry.
• Strong customer service skills with the ability to communicate clearly and professionally with internal and external stakeholders.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Ability to manage multiple preventive maintenance, warranty, and service orders simultaneously while maintaining attention to detail.
• Experience reviewing and managing cases in customer relationship management or service management systems.
• Ability to coordinate technician schedules and travel arrangements in a fast-paced environment.

Additional Skills & Qualifications

• Experience with Salesforce.com is a plus.
• Experience with Oracle systems is a plus.
• Strong organizational and time management skills.
• Ability to work effectively in a hybrid work setting, collaborating both remotely and on-site.
• Comfort with using technology and business applications to manage schedules, orders, and documentation.

Work EnvironmentThis role operates in a hybrid work environment, combining remote work with time spent at the headquarters in Waterford, WI. The Field Service Coordinator works closely with field service technicians to coordinate schedules and travel, and regularly uses business applications such as Microsoft Word, Excel, Outlook, Salesforce.com, and Oracle. The position involves a professional office setting when on-site, with a focus on collaboration, timely communication, and efficient coordination of service activities.

Job Type & LocationThis is a Contract to Hire position based out of Waterford, WI.

Pay and BenefitsThe pay range for this position is $22.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Application DeadlineThis position is anticipated to close on Nov 9, 2026.

Workplace TypeThis is a hybrid position in Waterford,WI.About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.