About this role
Job Title: Healthcare Client Services Coordinator - 3rd Shift Job DescriptionWe are seeking a dedicated Healthcare Client Services Coordinator to join our team on the 3rd shift. This remote position is crucial for providing exceptional support to healthcare professionals by resolving customer inquiries, troubleshooting login issues, and guiding hospital staff through platform workflows. You will play a vital role in ensuring seamless healthcare operations and enhancing customer satisfaction.
Responsibilities
- Respond to and resolve customer inquiries via the ticketing system.
- Troubleshoot login issues and escalate complex cases as needed.
- Assist hospital staff with navigating workflows within the platform.
- Provide guidance on best practices for case management and scheduling.
- Understand medical terminology to effectively communicate with hospital systems.
- Comprehend the workflows of Sterile Processing Departments and Operating Rooms to better assist customers.
- Escalate unresolved issues to the appropriate technical team.
Essential Skills
- 12 years of experience in customer service within a healthcare setting.
- Familiarity with medical terminology and processes.
- Strong problem-solving and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
Additional Skills & Qualifications
- Bachelor's Degree preferred.
Work EnvironmentThis position is offering potential remote opportunity, requiring a proper workspace setup that complies with HIPAA regulations. You will be part of a collaborative and supportive team environment, contributing to a growing business with the opportunity to make a real impact in healthcare operations.MUST RESIDE IN OHIO
Job Type & LocationThis is a Contract to Hire position based out of Cleveland, OH.
Pay and BenefitsThe pay range for this position is $24.00 - $28.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application DeadlineThis position is anticipated to close on Nov 2, 2026.
Workplace TypeThis is a fully remote position. About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI)
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.