About this role
Join DHL Group, a global leader in logistics and supply chain solutions, and be part of a team that values innovation, collaboration, and excellence in service delivery.
We are looking for a motivated Customer Solution Coordinator to support the Customer Solution Manager in managing large complex solutions and ensuring that contracted and committed customer key performance indicators (performance & financial) are met.
Key Responsibilities
- Be the contact person for claim management and claim closure.
- Support on Customer Satisfaction Index (CSI) management, define actions & follow up on actions.
- Support on Change Request (CRF) management, define actions & follow up on actions.
- Support the Complaints handling process ensuring complaints are followed up and closed within committed timeframes.
- Support on Monthly Business Review (MBR)/Quartery Business Review (QBR) preparation and ensuring that MBR/QBR's with key customers are succesful.
- Support on Issue & Action (I&A) log problem solving, performance imrpovement actions.
- Support on process improvements, continuous imrpovement & first choice projects.
- Organise and lead cross functional team discussions (ops, finance, IT, commercial) to close claims, change requests, I&A log, process improvement actions.
- Support investigations on loss making customer (LPMC) and P&L improvement initiatives.
- Investigate and support on billing queries.
Requirements
- 2-3 years experience in customer management required within the Supply Chain division.
- Fluent English knowledge.
- Excellent communications & commercial skills.
- Strong analytical, business modelling and problem solving skills Well-structured, change oriented and results focused.
- Ability to work under pressure.
- Ability to multi-task and manage internal and external requests.
- Ensure all administrative requirements are met (daily, monthly, annually).
- Ability to lead virtual cross functional teams.
- Strong negotiation skills, ability to communicate with demanding customers.
What do we offer
- Cafeteria HUF 500.000/year
- Medicover insurance
- Friendly team and pleasant working environment
- Stability, career growth and a whole range of certified trainings
- Extra benefits (discounted fee to Life1 network, fruit days)
- Stable multinational company background
Job location: Budapest, 9th district/Hybrid