About this role
As a Customer Support Analyst in a Fintech Account with Swedish and English you will be a part of a great team and all together will:
Provide solutions to questions/inquiries encountered in money transfer transactions or forward the issue to the relevant units
Provide timely reply and accurate information on the client's request
Assist customers through multiple channels, including phone, email, and chat
Identify and assess customers’ needs to achieve satisfaction
As a candidate, you do not need to have experience in a similar role but you should be fluent in Swedish and English - C1/B2-equivalent.
We Offer
Relocation assistance
Fully paid training
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses
We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building projects!