About this role
Are you looking for a role where you can make a real difference
while building a rewarding career in customer management? Our
client supports customers through challenging financial
situations—helping them find realistic, manageable solutions
while delivering a first-class service to our clients.
You’ll be part of a supportive team, with opportunities to
develop your skills in negotiation, customer care, and account
management—all within a structured and highly regulated
environment.
Hybrid working that rewards you: You’ll benefit from 1 guaranteed
day working from home each week, with the opportunity to earn up
to 2 additional remote days based on your performance—giving you
flexibility while recognising your achievements.
Shifts Mon to Fri 8am to 4pm
About the Role
As a Customer Account Manager, you’ll take ownership of customer
accounts, working closely with individuals who may be in arrears.
Through meaningful conversations, you’ll help customers find fair
and sustainable ways to resolve their accounts.
This is more than just a call-handling role—you’ll be building
trust, showing empathy, and making a genuine impact on people’s
situations while achieving positive outcomes for both the
customer and the business.
What You’ll Be Doing
- Speaking with customers via phone and written communication to
resolve outstanding balances
- Agreeing affordable repayment plans tailored to individual
circumstances
- Setting up payment solutions such as Direct Debits or
prepayment options
- Handling sensitive conversations with empathy, professionalism,
and confidence
- Identifying and supporting vulnerable customers, including
signposting to relevant support services
- Keeping accurate, clear records across multiple systems
- Working closely with clients and field teams to achieve the
best outcomes
- Meeting performance and quality targets while delivering
excellent service
We’re looking for people who are
- Confident communicators who can handle a variety of customer
situations
- Empathetic and respectful, especially when dealing with
sensitive circumstances
- Motivated by targets and achieving results
- Organised, with strong attention to detail
- Comfortable using IT systems and working in a fast-paced
environment
- Customer Account Manager
- Experience in customer service or telephone-based roles is
essential. Experience in debt collection or negotiation is a
bonus—but not required, as we’ll support your development.
What Makes You a Great Fit
- You stay calm under pressure and approach challenges positively
- You can balance customer care with achieving outcomes
- You’re proactive, team-focused, and always looking to improve
- You take pride in doing things the right way
What You’ll Get in Return
- A supportive team environment where your contribution matters
- The chance to develop valuable, transferable skills
- Performance-based flexibility with hybrid working
- A role where you can genuinely help people and make an impact