Accounts Manager @ Glorious Logistix

ocation: Harlow, Essex

Salary: £27,000–£31,000 per annum, depending on experience

Job Type: Full-time, Permanent

Company: Glorious Logistix

About Us

Glorious Logistix is a growing third-party logistics (3PL) and fulfilment business specialising in the beauty, fragrance and lifestyle sectors.

We work with a diverse portfolio of brands, providing warehousing, stock management, order fulfilment and distribution services to retailers and customers across the UK.

We're looking for an enthusiastic, organised and customer-focused Account Manager to join our team in Harlow.

This is an excellent opportunity for someone who enjoys building relationships, solving problems and working in a fast-paced environment where no two days are the same.

The Role

As an Account Manager, you'll be the main point of contact for your allocated clients, ensuring their day-to-day requirements are managed efficiently and professionally.

You'll work closely with our warehouse, stock control and operations teams to ensure orders are processed accurately, deliveries are coordinated effectively and clients receive the highest standards of service.

We're looking for someone who takes ownership, communicates confidently and enjoys finding solutions rather than simply passing problems on.

Key Responsibilities

Client Relationship Management

• Act as the primary point of contact for your allocated clients, building strong and professional working relationships.
• Respond promptly to customer enquiries, requests and concerns.
• Provide regular updates on orders, deliveries, stock and ongoing activities.
• Take ownership of client issues, working proactively to resolve them.

Order Management & Fulfilment

• Manage and monitor customer orders from receipt through to dispatch.
• Liaise with warehouse teams to ensure orders are prioritised and completed within agreed deadlines.
• Coordinate retail deliveries, courier shipments and larger distribution requirements.
• Monitor outstanding orders, identifying potential delays and communicating these promptly.

Stock & Warehouse Coordination

• Work closely with Goods-In and Stock Control teams to support accurate inventory management.
• Coordinate incoming deliveries and ensure the necessary information is provided in advance.
• Monitor goods received, stock discrepancies, returns and other operational requirements.
• Ensure accurate information is maintained within warehouse management systems.

Planning & Continuous Improvement

• Review daily priorities and communicate requirements clearly to the operational teams.
• Anticipate potential issues and take action before they affect customer service.
• Identify opportunities to improve processes, communication and efficiency.
• Work collaboratively with colleagues to maintain high operational and customer service standards.

What We're Looking For

We're looking for someone who is organised, proactive and genuinely enjoys delivering excellent customer service.

Essential Skills & Experience

• Previous experience in account management, customer service, logistics coordination or a similar role.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Good attention to detail and a commitment to accuracy.
• Confidence using Microsoft Office, particularly Excel and Outlook.
• A proactive approach to problem-solving and taking responsibility.
• Ability to work effectively both independently and as part of a team.

Desirable Experience

• Experience within logistics, warehousing, distribution or third-party fulfilment.
• Knowledge of warehouse management systems (WMS).
• Experience working with retail, e-commerce or consumer brands.
• Understanding of stock control, order processing and delivery coordination.

Previous experience in the beauty or fragrance industry is not essential. We're more interested in finding someone with the right attitude, communication skills and willingness to learn.

Why Join Glorious Logistix?

• Competitive Salary: £27,000–£31,000 per annum, depending on experience.
• Varied & Interesting Work: Work with a diverse portfolio of beauty, fragrance and lifestyle brands.
• Career Development: Opportunities to develop your skills and experience within logistics, fulfilment and account management.
• Collaborative Environment: Work closely with colleagues across account management, warehouse operations and stock control.
• Make an Impact: Take ownership of your accounts and contribute to improving the service we provide to our clients.

Interested in Joining Us?

If you're organised, customer-focused and enjoy working in a busy environment where you can make a real difference, we'd love to hear from you.

Whether you already have account management experience or are looking to take the next step in your career from a customer service or logistics background, we encourage you to apply.

Apply today to join the team at Glorious Logistix.