Mandarin Speaking Sales Executive @ Reed

London (Office-Based)

Full-Time | 5 Days per Week (Including Weekend Working on a Rotational Basis)

Permanent Position

No Sponsorship Available

We are currently recruiting for a Mandarin-Speaking Sales Executive to join a well-established international organisation based in London.

This is an excellent opportunity for a commercially minded individual with a proven background in B2C sales who enjoys building relationships, delivering outstanding customer service, and helping customers find the right solutions to meet their needs.

Working as part of a busy and collaborative team, you will manage customer enquiries, process bookings, provide product and service information, and identify opportunities to maximise sales while maintaining a high level of customer satisfaction.

This is a fully office-based role and requires attendance in the London office five days per week, including weekend working on a rota basis.

Key Responsibilities

• Manage inbound customer enquiries via telephone, email, and online channels.
• Build strong relationships with customers and deliver a first-class customer experience.
• Identify customer requirements and recommend suitable products and services.
• Process bookings, amendments, and customer requests accurately.
• Achieve individual and team sales targets.
• Proactively identify opportunities to increase revenue through upselling and cross-selling.
• Maintain accurate customer records and administrative documentation.
• Resolve customer queries in a professional and timely manner.
• Work collaboratively with colleagues to ensure a seamless customer journey.
• Stay up to date with company products, services, promotions, and processes.

Candidate Requirements

Essential

• Native-level Mandarin Chinese language skills, both written and spoken.
• Fluent English language skills.
• Previous experience within a B2C sales environment.
• A confident and professional telephone manner.
• Strong communication and relationship-building skills.
• Proven ability to achieve sales targets and KPIs.
• Excellent organisational skills and attention to detail.
• Ability to work effectively in a fast-paced environment.
• Flexible approach to weekend working on a rota basis.
• Ability to travel to a London office five days per week.

Desirable

• Previous experience in a customer-facing sales role.
• Experience using CRM or booking systems.
• Additional language skills would be advantageous.

What's on Offer

• Competitive salary and benefits package.
• Comprehensive training programme.
• Supportive and collaborative team environment.
• Long-term career development opportunities.
• Exposure to an international customer base.

Eligibility

Applicants must have the unrestricted right to live and work in the UK.

Unfortunately, visa sponsorship is not available for this position and applications requiring sponsorship cannot be considered.

Interview Process

The client is actively recruiting, and interviews are being arranged immediately. Applications will be reviewed on an ongoing basis, and early applications are encouraged.