About this role
Reed Business Support are thrilled to be supporting a well-established financial services organisation in the recruitment of Complaints Handler positions based in Caerphilly. This is an exciting opportunity to join a newly formed Customer Experience team within a highly regulated environment, helping to shape and enhance the customer complaints function.
What you'll be doing
- Manage customer complaints through the full end-to-end process.
- Investigate complaints thoroughly and fairly in line with regulatory requirements.
- Identify and support vulnerable customers appropriately.
- Maintain accurate complaint records and documentation.
- Review customer interactions and account information to support investigations.
- Share knowledge, insights and best practice to support continuous improvement.
What you'll need
- A minimum of three years' complaints handling experience.
- Previous experience working within financial services.
- Strong understanding of regulatory requirements and customer outcomes.
- Experience managing complaints from receipt through to resolution.
- Ability to identify and support vulnerable customers.
- Experience within banking, lending, credit, finance or other regulated financial products would be advantageous.
What you'll get
- 25 days annual leave plus bank holidays.
- Workplace pension scheme.
- Birthday day off.
- Refer-a-friend scheme.
- Cycle to Work scheme.
- Electric vehicle scheme.
- Eye care voucher scheme.