About this role
Customer Service Operations Coordinator
- Location: Harrow, Middlesex
- Salary: £29,000 - £31,000 per annum (depending on experience)
- Job Type: Full-time
We are seeking an experienced Customer Service Operations Coordinator to join our dynamic team within the maintenance and property services sector. This role is ideal for someone who thrives in managing both customer service excellence and operational efficiency.
Day-to-Day of the Role
- Customer Service & Operational Coordination:
- Professionally handle inbound and outbound calls and emails.
- Schedule and manage appointments and diaries, keeping customers informed about job progress and any changes.
- Support the quotation, purchasing, and invoicing processes.
- Resolve customer queries and manage complaints in line with company procedures.
- Reporting & Data Analysis:
- Produce regular KPI and management reports.
- Analyse operational and customer service data to monitor performance trends and identify improvement areas.
- Create Excel reports, dashboards, and data summaries to track service performance and productivity metrics.
- Commercial & Cost Control Support:
- Monitor expenditure and purchase order activity, highlighting trends and potential overspends.
- Assist with contract and budget monitoring.
- Process Improvement:
- Identify and implement new processes to enhance operational efficiency and customer experience.
- Maintain accurate records and ensure compliance with audit trails.
Required Skills & Qualifications
- Proven experience in roles such as Customer Service Coordinator, Service Administrator, or Operations Coordinator, ideally within facilities management, maintenance, or related sectors.
- Strong Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, SUMIFS, and Conditional Formatting.
- Excellent analytical skills with experience in producing reports and data analysis.
- Outstanding organisational and communication skills, capable of managing multiple priorities in a fast-paced environment.
- Strong problem-solving abilities and attention to detail.
Benefits
- Competitive salary of £29,000 - £31,000 per annum.
- 28 days annual leave including Bank Holidays.
- Opportunities for career development in a supportive and collaborative work environment.
If you are passionate about delivering outstanding customer service and operational excellence, and enjoy working with data to drive business improvements, please apply for this Customer Service Operations Coordinator position by submitting your CV and a cover letter detailing your relevant experience.