About this role
Location: Wembley, London
Rate: £20.74 PAYE / £27.31 Umbrella per hour
Contract: Ongoing Temporary Assignment
Start Date: Immediate
Hours: Full-Time, Monday to Friday
Working Pattern: Office Based
An excellent opportunity has arisen for an experienced PCN Appeals Officer to join a busy local authority based in Wembley on an ongoing temporary basis.
This is a key role within the parking services team, responsible for reviewing and responding to representations and appeals relating to Penalty Charge Notices (PCNs). You will ensure cases are assessed fairly, accurately and in accordance with relevant legislation, statutory guidance and local authority procedures.
Key Responsibilities
- Assess and process representations and appeals relating to Penalty Charge Notices (PCNs).
- Prepare clear, accurate and professional written responses to representations.
- Provide advice and guidance to members of the public regarding parking enforcement matters.
- Maintain detailed and accurate case records using internal systems.
- Handle sensitive and potentially challenging situations with tact and professionalism.
- Liaise with internal departments and external agencies to obtain information and resolve cases effectively.
- Ensure all work is completed in accordance with legislation, policy and service standards.
Essential Requirements
- Proven experience of processing PCN representations and appeals is essential.
- Previous experience working in a similar parking enforcement, notice processing or appeals role.
- Strong written communication skills with excellent attention to detail.
- Good understanding of parking enforcement legislation and procedures.
- Ability to make fair, consistent and evidence-based decisions.
- Experience using parking enforcement or case management systems.
- Strong organisational skills with the ability to manage a busy workload.
Please Note
Applications will only be considered from candidates with previous experience in a similar PCN Appeals, Notice Processing or Parking Appeals role.
This is a full-time, office-based position, Monday to Friday, and is available for an immediate start.
Apply today with your up-to-date CV for immediate consideration.