About this role
This North West London Authority are looking for a PCN Appeals Officer. Details of the role are:
Proven experience of processing representations is essential. This important role involves reviewing and responding to representations and appeals relating to Penalty Charge Notices (PCNs), ensuring that each case is handled efficiently, fairly and in accordance with statutory guidance, relevant legislation and established procedures. The person must be able to:
- Communicate clearly and professionally with members of the public, providing accurate information and guidance regarding parking enforcement and representations.
- Prepare written responses to representations, ensuring clarity, accuracy, and consistency.
- Maintain detailed records of all representations and decisions using company systems.
- Handle sensitive situations with tact and professionalism.
- Liaise with internal teams and external agencies as required to gather information and resolve cases.
To apply for this role you must have
- Relevant Parking Appeals Experience
- Be eligible to work within the UK
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