About this role
IT Service Desk Analyst | £19 Per Hour (Umbrella) | Contract to March 2027 | Immediate Start | West Midlands
We're currently recruiting on behalf of a healthcare organisation for several IT Service Desk Analysts to support a busy service desk team during a major ITSM transformation project.
This is an excellent opportunity for experienced service desk professionals who are available at short notice and looking for their next contract.
Key Responsibilities
- Providing 1st Line IT support via phone, email and ticketing systems
- Logging, managing and resolving incidents and service requests
- Supporting users with Microsoft 365, account administration and access issues
- Managing password resets and user provisioning
- Supporting Windows devices, software applications and mobile devices
- Escalating complex issues to 2nd and 3rd Line teams where required
- Maintaining accurate ticket updates and ensuring SLA compliance
Interested? Apply directly or send your CV to for consideration.