About this role
Location: Wembley, West London
Salary: £26,500 per annum
Hours: 4 on / 4 off shift pattern
Contract: Permanent
Start Date: ASAP
The Role
We are looking for a professional and customer-focused Concierge to join a high-end residential development in Wembley Park, within walking distance of Wembley Stadium.
The Concierge will act as the main point of contact for residents, visitors and contractors, providing a welcoming and professional front-of-house service. The role is varied and includes resident support, parcel management, bookings, key handling, site patrols and reporting maintenance, security and building issues.
Key Responsibilities
- Act as the main point of contact for residents, visitors and contractors, providing a professional and welcoming service.
- Provide information and assistance to residents regarding the development and surrounding area.
- Manage bookings and access to communal facilities.
- Receive, organise and distribute resident parcels and deliveries.
- Manage deliveries and returns in line with site procedures.
- Manage resident keys, ensuring all keys are accurately signed in and out.
- Carry out regular site patrols and report maintenance, security and health and safety issues.
- Investigate and report building faults and incidents, including leaks, fire alarms and security concerns.
- Record all incidents, defects and actions accurately within the relevant systems.
- Deal with first-level resident complaints and queries, following issues through to resolution where possible.
- Maintain clear and detailed shift handovers for the wider team.
- Liaise with contractors and the wider site team regarding outstanding works and maintenance requirements.
- Carry out any other reasonable duties required to support the smooth running of the development.
About You
The ideal candidate will have
- Live in or locally to Wembley (MUST)
- Previous experience in a residential concierge or front-of-house role.
- Excellent customer service skills and a professional, approachable manner.
- Confident verbal and written communication skills.
- The ability to build strong relationships with residents, visitors and colleagues.
- A proactive and solutions-focused approach to dealing with issues.
- The ability to work independently as well as part of a wider team.
- Strong organisational and administrative skills with good attention to detail.
- Good IT skills and confidence using electronic systems.
- A good understanding of health and safety.
- The ability to remain calm and professional under pressure.
- Good time management and the ability to prioritise a varied workload.
- A willingness to go above and beyond to provide an excellent resident experience.
What's on Offer
- £26,500 per annum
- 4 on / 4 off shift pattern
- Permanent position
- Residential development in Wembley Park
- Walking distance to Wembley Stadium
- 20 days' annual leave plus bank holidays
- Pension contributions
- Training and development opportunities
- Career progression opportunities
- Varied customer-facing role within an established residential team