About this role
Customer Care Coordinator (12 MONTH Maternity Cover)
- Location: Exeter
- Salary: £24,600
- Job Type: Full-time, 12 month FTC
- Hours: Monday - Friday 9-5 with 1 hour lunch
Are you passionate about delivering exceptional customer service and solving problems efficiently?
Do you thrive in a fast-paced environment where no two days are the same?
Our client in Exeter is recruiting for a Customer Care Coordinator to join a successful and well-established organisation within the housing sector.
This is an exciting opportunity to play a key role in supporting homeowners, coordinating maintenance activities, and ensuring customer issues are resolved quickly and professionally.
The Role
As a Customer Care Coordinator, you will act as the main point of contact for customers, liaising with site teams, maintenance operatives, and subcontractors to ensure a smooth and efficient customer experience.
Key Responsibilities
- Provide outstanding customer support to homeowners.
- Respond to customer queries and reported defects in a professional and timely manner.
- Accurately record customer information and update internal systems.
- Coordinate appointments, labour, and materials to ensure issues are resolved efficiently.
- Issue work orders to maintenance operatives and subcontractors and monitor progress through to completion.
- Build strong working relationships with departments including Construction, Sales, Technical, and Commercial teams.
- Ensure company service standards and key performance indicators are achieved.
- Carry out general administration duties as required.
- Promote and support health, safety, and environmental compliance.
About You
We are looking for an organised and customer-focused individual with excellent communication skills and a proactive approach to problem-solving.
Essential Skills & Experience
- Strong customer service and communication skills.
- Excellent attention to detail and administrative abilities.
- Ability to remain calm and focused in a busy, fast-paced environment.
- Strong organisational and problem-solving skills.
- Competent user of Microsoft Word, Excel, and Outlook.
Desirable
- Previous customer care or customer service experience.
- Experience within housing, construction, property, or a related sector.
- Knowledge of COINS software would be advantageous, although full training will be provided.
What's on Offer?
- Bonus scheme
- Contributory pension
- Ongoing training and development
- Clear career progression opportunities
- Supportive and collaborative team environment
If you're looking for a role where you can make a real difference to customers while developing your career within a growing organisation, we'd love to hear from you!