Senior Oracle Technical Support & Configuration Analyst @ Reed

Senior Oracle Technical Support & Configuration Analyst

Croydon (Hybrid Working)

3 days in the office (Tuesday, Wednesday & Thursday), 2 days from home

£60,000 - £70,000 per annum

37.5-hour working week

About the Role

We are seeking an experienced Senior Oracle Technical Support & Configuration Analyst to join a growing Oracle team supporting a large, complex, commerce-focused organisation. This is a key technical position responsible for the configuration, administration, integration, support and continuous improvement of the Oracle Cloud estate, including ERP, HCM, Payroll, PBCS and FDI.

Working as part of a specialist Oracle support function, you will play a pivotal role in ensuring system stability, security and performance while supporting business-critical operations. You will collaborate closely with business analysts, functional specialists, data analysts, service desk teams, vendors and senior stakeholders to deliver a first-class Oracle service.

This role would suit an Oracle technical specialist who enjoys solving complex system challenges, driving improvements and acting as the technical authority within a collaborative support environment.

Key Responsibilities

Oracle Configuration & Administration

• Configure and maintain Oracle Cloud ERP, HCM, Payroll, PBCS and FDI modules
• Manage workflows, approval hierarchies, security roles, flexfields and reporting configurations
• Translate business requirements into effective Oracle system solutions
• Maintain configuration documentation, change logs and version control records

Technical Support & Problem Resolution

• Act as a senior escalation point for complex Oracle system issues
• Investigate and resolve incidents using SQL, OTBI, diagnostic logs and monitoring tools
• Perform root cause analysis and implement sustainable fixes
• Review and challenge technical solutions proposed by third-party vendors

Patch & Release Management

• Coordinate the delivery and testing of Oracle quarterly updates and patches
• Maintain release schedules and communicate changes to business stakeholders
• Produce test plans, execute regression testing and develop rollback strategies

Integration Support

• Support integrations between Oracle and third-party applications
• Monitor interfaces and automated processes
• Troubleshoot integration failures and manage vendor escalations
• Maintain integration documentation, mappings and security controls

Reporting & Data Quality

• Support the development and maintenance of SQL-based reports, dashboards and data extracts

Security & Access Management

• Manage role-based access controls and user provisioning processes
• Support joiner, mover and leaver processes across Oracle applications
• Ensure Oracle licensing and RBAC controls remain compliant and effective

Testing & Environment Management

• Own and manage Oracle test environments
• Coordinate UAT, regression testing and release validation
• Develop and maintain testing frameworks and scripts
• Identify opportunities for automation and service improvement

Essential Experience

• Significant experience supporting and configuring Oracle Cloud ERP and HCM environments
• Strong understanding of Oracle PBCS and FDI
• Experience managing Oracle system integrations/interfaces
• Strong troubleshooting
• Experience supporting Oracle patching, releases and environment management
• Knowledge of SQL, reporting tools and data analysis
• Experience managing security roles, access controls and governance processes