About this role
Our client based in Watford is seeking a Multillingual Customer Service representative with the following languages to join their growing team.
Italian with Spanish
Italian with an additional EU language (French, Spanish, German, Polish, Dutch or Hebrew)
- Provide a professional and responsive service, managing customer enquiries via phone and email.
- Manage customer orders throughout the Order-to-Cash process, from order entry to billing and delivery.
- Prepare quotations, pre-payment documentation, and maintain accurate customer records.
- Manage customer cases and resolve order, delivery, and account-related queries in a timely manner.
- Collaborate with Sales, Supply Chain, Logistics, Technical Support, Finance, and other internal stakeholders to ensure an excellent customer experience.
- Monitor and prioritise multiple customer cases, orders, and systems to meet service level expectations.
- Identify and support continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
- Provide support and cover for colleagues as required within the Customer Service function.