About this role
Gym & Membership Coordinator
Henley-on-Thames | Full-time | 40 hours per week, 5 days
Passionate about health and fitness? Love meeting people? Confident with administration but don't want to spend your working day stuck behind a desk?
This could be the perfect opportunity for you!
We're recruiting for a friendly, enthusiastic and organised Gym & Membership Coordinator to join a fantastic, welcoming club in Henley-on-Thames. This is an exciting opportunity to become part of a close-knit team at a club with ambitious future development plans.
We're looking for someone who genuinely enjoys being around people, has a passion for health and fitness and can combine excellent customer service with strong organisational and administrative skills.
You'll be a familiar, friendly face around the gym, helping members feel welcome, keeping everything running smoothly and supporting the wider team with the day-to-day operation of the club.
What will you be doing?
- Building positive relationships with members and ensuring they have a great experience.
- Managing membership administration, including new enquiries, registrations and ongoing membership queries.
- Acting as a key point of contact for gym-related questions and requests.
- Supporting the organisation and coordination of gym events, activities and member initiatives.
- Helping manage gym timetables, schedules and general communications.
- Liaising with gym staff, instructors, members and the wider club team.
- Keeping membership records and administrative systems accurate and up to date.
- Supporting the smooth day-to-day running of the gym and identifying ways to improve the member experience.
- Getting involved in a variety of other gym and club-related activities as required.
What are we looking for?
Above all, we're looking for someone with a great personality, a positive attitude and a genuine interest in health and fitness.
You'll ideally bring
- A genuine passion for health, fitness and wellbeing.
- A friendly, outgoing and personable approach.
- Confidence communicating with people from all walks of life.
- Previous administrative experience and use of CRM systems.
- Strong attention to detail and the ability to manage multiple tasks.
- A proactive, hands-on attitude and willingness to get involved.
- A team-focused mindset and a genuine desire to deliver excellent customer service.