About this role
We have a fabulous opportunity for an experienced Ticketing Team Leader from a Tour Operator background to join an established, successful travel company. You'll be responsible for overseeing the daily operations of the Fares & Ticketing department, ensuring the team completes all processes accurately and within required deadlines.
We're looking for a hands-on ticketing expert with strong GDS knowledge (ideally Amadeus and Galileo) and experience of supervising or leading a small team.
THE JOB
- Oversee the day-to-day operation of the ticketing department, ensuring accuracy, efficiency and high service standards.
- Manage all ticketing queues, including schedule changes, web, native, general and reissues, ensuring tickets are issued within deadlines.
- Monitor automated ticketing processes and resolve ticket match failures.
- Manage airline schedule changes, advising agents and customers, actioning amendments and updating back-office systems.
- Coordinate booking amendments arising from airline schedule changes, including flights, hotels and transfers where required.
- Monitor fare, fuel and tax increases, ensuring agents and clients are informed and deadlines are met.
- Support BSP ticket audits, airline refunds, E-tracker processing and investigate/dispute ADMs where necessary.
- Liaise with reservations teams, online partners and scripting providers regarding fare queries, fare loading and GDS updates.
- Monitor TINS reports and resolve discrepancies to maintain ticketing accuracy.
- Support crisis management, escalating airline disruptions and ensuring contingency procedures are followed.
- Provide out-of-hours support on a rota basis and cover operational requirements as needed.
EXPERIENCE REQUIRED
- Solid hands-on ticketing experience within a Tour Operator environment is essential, ideally with experience supervising or leading a small team.
- Strong experience of ticketing and reissuing across multiple airlines.
- Excellent native GDS knowledge of Amadeus and/or Galileo.
- Strong organisational skills, attention to detail and the ability to prioritise workloads and meet deadlines.
- Full right to work in the UK.
THE PACKAGE
Starting salary is dependent on experience and location. This is an excellent opportunity to join a forward-thinking, well-established travel company that continues to expand, offering great long-term career prospects.
Salary: Up to £35k pa
Location: Birmingham, Peterborough or London - Office Based
Hours: Monday to Friday, 9am-6pm (some out-of-hours cover required)
INTERESTED?
Please follow the instructions to apply, attaching your CV.
This vacancy is being managed by Claire Muge, who can be contacted on or