About this role
Temporary Switchboard / Customer Contact Advisor
Location: Mayfair
Contract: Temporary
Pay Rate: £13.54 per hour
Hours: Up to 40 hours per week, including a rotating shift pattern and Saturday cover
About the Role
We are currently seeking a Temporary Switchboard / Customer Contact Advisor to join a prestigious luxury brand based in Mayfair.
As the first point of contact for customers, you will play a key role in delivering an exceptional customer experience over the phone. You will manage a high volume of inbound enquiries, ensure calls are directed efficiently, and provide a professional and welcoming service that reflects the standards of a premium brand.
With a busy sales period approaching, the team requires additional support to help manage increased customer demand. This is an excellent opportunity for someone with strong communication skills and a customer-focused approach to join a fast-paced and professional environment.
Key Responsibilities
- Acting as the first point of contact for all inbound customer calls.
- Providing a professional, friendly, and brand-focused customer experience.
- Handling enquiries efficiently and directing calls to the appropriate departments.
- Qualifying sales enquiries and capturing accurate customer information.
- Booking appointments for the Sales and Aftersales teams.
- Accurately logging enquiries, leads, and call outcomes within internal systems.
- Managing missed calls and returning voicemail messages promptly.
- Providing basic information, including opening hours.
- Supporting customer follow-ups, confirmations, and reminders.
- Escalating urgent or sensitive enquiries when required.
- Working closely with Sales, Aftersales, Reception, and wider business teams.
- Maintaining confidentiality and adhering to data protection standards at all times.
Apply Now
This is an urgent requirement. Do you have previous switchboard, customer service, or contact centre experience, and are you available to start work at short notice? Apply now!