About this role
We are recruiting for a Driver Assessment Administrator to join Transport for London, providing administrative support for the Driver Assessment department which supports the processes for the Knowledge of London (KOL) and Topographical Skills Assessment.
Key Information
- Contract Duration: Till end of December (view to extend)
- Rate: £15.56 per hour
- Location: Greenwich (fully officed based)
- Start Date: ASAP
Role Overview
Support activities include KOL and private hire driver candidate liaison and diary management. Other activities include processing results, telephone call handling, email management and maintaining the Taxi and Private Hire (TPH) licensing database (TOLA) for KOL and private hire driver candidates.
Key Accountabilities
- To facilitate KOL and private hire driver candidates on a daily basis when attending for appearances, written examinations and assessments ensuring that a high level of customer service is maintained at all times. This includes the taking of payments from both KOL and private hire candidates
- To facilitate the management of TPH records on the TOLA database including KOL examination results, KOL appearance allocation, appearance scores and extensions to study.
- To book, send confirmation or make alternative arrangements for candidates attending KOL inductions, compulsory assessments, written examinations, appearances and Topographical Skills Assessments.
- To manage email correspondence on a daily basis and to deal with incoming telephone calls relating to KOL and Driver Assessment enquiries.
- To accurately complete the KOL and private hire driver banking on a daily basis and timely submit to the TPH Business Support Team for reconciliation
- To support the day-to-day operation of the team of Topographical Assessors and other stakeholders
Skills
- Previous experience in an administrative, customer service, reception, or call centre environment.
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Experience handling telephone and email enquiries.
- Good organisational skills with the ability to prioritise workload effectively.
- High level of accuracy and attention to detail.
- Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams.
- Experience maintaining electronic records and databases.
- Experience using case management or CRM systems.
- Experience working within a fast-paced operational environment.
- Knowledge of complaint handling procedures.
If you are interested in this vacancy, APPLY NOW!