About this role
Summary
Working within a bustling atmosphere as part of passionate team, you'll play a core part in delivering fantastic customer service. You will provide a warm welcome and give information about the Attingham Estate to make sure each visitor has an enjoyable and memorable visit.
Hours: You'll work 15 hours per week over the weekend
Provisional Interview date: Friday 13 November
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
Reporting to the Welcome Manager, you’ll be part of our Visitor Welcome team of Welcome and Service Team Memebers, and an amazing group of volunteers. Our properties are full of life and locally loved, the Welcome Team are based flexibly across Attingham Park, Sunnycroft, Town Walls Tower and Cronkhill throughout the year.
The Welcome Team are very enthusiastic about welcoming everyone and the excellent service our team provides plays a huge part in us fulfilling this goal.
What you'll be doing
Attingham Park welcomes over 610,000 visitors a year and is open 7 days a week, 364 days a year. Attingham’s Visitor Reception is open daily from 8am and closes between 5pm and 6.30pm depending upon the time of year. The team work a variety of shifts to cover the opening hours.
You'll be on hand in our Visitor Reception to answer queries and making sure visitors can find everything they need for their visit, to help with site coordination and to talk about conservation work and exciting programming and events for our visitors to enjoy.
As the largest conservation charity in Europe, we work hard to raise funds to continue to care for our sites forever for everyone. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. You'll promote National Trust Memberships and actively talk to our visitors about how they can support our cause.
This is an active role; you’ll deliver high standards of presentation at the property and ensure all our communications with our visitors are clear and consistent. You'll help maintain site presentation through litter picks, ensuring signage is clean and presentable and maintaining the Visitor Reception tidiness and cleanliness through the day.
Who we're looking for
We'd love to hear from you if you're:
- focused on giving great service to everyone you meet
- motivated to help achieve team targets
- a team player, but also happy to work on your own initiative
- well-organised and adaptable
- willing to learn new skills.
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.