About this role
Job Summary
This position is located in the United States Fire Administration, Emmitsburg, Maryland. The ideal candidate for this position is is detail oriented with experience overseeing Information Technology (IT) strategy, plans, and systems with the mission, goals, structure, and processes of the organization. Ability to successfully carry out IT duties within a team enviornment and responsible for a wide variety of planning and project management tasks.
Qualifications
The qualification requirements listed below must be met by the closing date of this announcement. Individual Occupational Requirement You must have IT-related experience demonstrating each of the competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
AND in addition to meeting the above competencies, you must also meet the specialized experience and time in grade for the General Schedule (GS) listed below in order to be found qualified for the position. GS-11: To qualify for this position at the GS-11 level, you must possess one full year of specialized experience equivalent to at least the GS-9 level in the Federal government, which has equipped you with the skills needed to successfully perform the duties of the position.
Experience may be obtained in the federal government, a state or local government, or private sector, and must demonstrate the following: Planning, organizing, developing, and evaluating IT requirements and providing feedback on the efficiency and effectiveness of operations; and Formulating recommendations to modify procedures and practices to improve the effectiveness of IT Services; and Creating and assessing qualitative and quantitative reports using various electronic programs.
OR Education Substitution: Have successfully completed 3 full years of progressively higher-level graduate education leading to a Ph.D degree in a related field. or LL.B., if related OR Have a combination or both Specialized experience and education as listed above. GS-12: To qualify for this position at the GS-12 level, you must possess one full year of specialized experience equivalent to at least the GS-11 level in the Federal government, which has equipped you with the skills needed to successfully perform the duties of the position.
Experience may be obtained in the federal government, a state or local government, or private sector, and must demonstrate the following: Troubleshooting problems and coordinate with technical support of deployed applications; and Evaluating findings and determine operations involved, types of equipment, and determine the procedural changes.
Please read the following important information to ensure we have everything we need to consider your application: Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. Your resume serves as the basis for experience related qualification determinations, and you must highlight your most relevant and significant work experience and education (if applicable), as it relates to this job opportunity. Please use your own words, be clear, and specific when describing your work history. We cannot make assumptions regarding your experience.
Major Duties
- What will I do in this position if hired? In this position, you will serve as the Information Technology Specialist. Typical assignments include: Coordinating and executing tasks and operations to maintain a stable IT environment and achieve low impact to end users. Reviewing and identifying procedural problems/solutions within the IT arena, creating a process of continuous improvement to the customer experience. Understanding various IT systems which are tracked daily for performance and customer access, troubleshoot issues as they arise. Working with IT and FEMA Teams to identify new equipment and software purchases following the approved protocol. Supporting program office with data calls, weekly/monthly/annual reports, and participate in team meetings. What else do I need to know? At FEMA, our mission is to help people before, during and after disasters, and every employee at FEMA has a role in emergency management. Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions. Promotion Potential: Future promotions will be dependent on your ability to perform the duties at a higher level, the continuing need for an employee assigned to the higher level, and administrative approval.
Requirements
To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo, successfully pass, and maintain a background investigation for Public Trust - Moderate as a condition of placement into this position. This may include a credit check after initial job qualifications are determined, a review of financial issues, such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs (please visit: Mythbuster on Federal Hiring Policies for additional information).
For more information on background investigations for Federal jobs please visit OPM Investigations. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Please ensure you meet the qualification requirements described below.
Key Requirements
You must be a U.S. citizen to apply for this position. You must successfully pass a background investigation. Selective Service registration required. Current federal employees must meet time-in-grade requirements. You must be able to obtain and maintain a Government credit card. You must be able to deploy with little or no advance notice to anywhere in the United States and its territories for an extended period of time. Please review the Additional Information section for additional key requirements.