About this role
Job Summary
Who may apply: This announcement is open to current, permanent DFAS employees in the competitive service, Eligible DoD PPP Military Spouse preference applicants and current DFAS VRA employees. Position is located in IT DIR OFFICE, ENTERPRISE SERVICES, CORPORATE SERVICES, ACCESS CONTROL, ZTMBBC. This job announcement may be used to fill similar positions on other teams in the I&T Directorate.
Qualifications
- Basic Requirement: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position.
- For vacancies below the full-performance level of the position, the basic requirement will be evaluated on a developmental basis.
- Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process.
- Attention to Detail - experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards.
- Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs.
- Oral Communication - briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience.
- Problem Solving - identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions.
- One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-11) within the federal service, which demonstrates the ability to perform the duties of the position, is required.
- Specialized Experience is defined as: Providing customer support and project reviews for information technology contingency planning initiatives; conducting technical Information Technology tasks and cybersecurity and technical assessments of planned and installed automated information systems.
- You may qualify for consideration if meeting specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement.
- We may use this announcement to make a temporary promotion.
- For some positions, the temporary promotion may be made permanent without further competition.
- We may use this announcement to fill additional vacancies within 120 days of the closing date.
Major Duties
- Develops guidelines, standards and analyzes DFAS financial and information technology needs with regards Automated Information System (AIS) account management issues involving system access.
- Promotes awareness of account management issues among management and ensuring sound account management principles are reflected in organizations' visions and goals.
- Evaluates and recommends adoption of new or enhances approaches to delivering IT account management services.
- Implements project management principles and methods utilizing established analytical methods and practices.