Telephone Operator @ Veterans Health Administration

Job Summary

Employee will be assigned to the Telecommunications Section, Fargo VA Health Care System (Medical Center) in Fargo, North Dakota. The work involves operating telephone switchboard equipment to connect incoming and outgoing calls; routing calls to their proper destinations; and providing telephone and organizational information to callers.

Qualifications

GENERAL EXPERIENCE

• Applicants must possess one (1) year of general experience that equipped you with the knowledge, skills, and abilities needed to successfully perform the duties of this position.
• General experience is progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. ~OR~

SUBSTITUTION OF EDUCATION

• (Transcript Required): Successful completion of two (2) years of education above the high school level in any field.
• This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite.
• One year of full-time undergraduate study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial or technical school. ~OR~ COMBINATION: (Transcript Required): Combination of successfully completed post-high school education and experience may be used to meet total qualification requirements.
• A full year of work is considered to be 35-40 hours of work per week.
• Part-time experience will be credited on the basis of time actually spent in appropriate activities.
• Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
• Transcripts must be submitted with application.
• Education cannot be credited without documentation.

You will be rated on the following Competencies as part of the assessment questionnaire for this position: Customer Service (Clerical/Technical) Information Management Technical Competence Telecommunications IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

• Physical

Requirements

• The work is sedentary.
• The employee sits comfortably to do the work but may involve some standing and walking around adjusting equipment or consulting directories and manuals.
• No special physical demands are required to person the work.
• For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties

• THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION Duties include, but may not be limited to the following: Places and receives local, regular, and special long distance calls using government lines, commercial circuits, or other systems.
• Provides directory service assistance to callers by retrieving organizational information from computerized directory databases.
• Maintains records of all calls for computing charges; and provides primary or alternate routing service for high precedence calls.
• Prepares files for end of month reporting.
• Monitors vital circuits and emergency type calls such as those to security, the police, the fire department, and other departments; and monitors alarm systems and surrounding buildings and takes appropriate action upon receiving an alarm notification.
• Operates various paging systems (long range, in-house, overhead call).
• Makes routine and emergency broadcast announcements during environmental disasters or emergent medical situations.
• Issues and receives staff pagers in the absence of the assigned supervisor.
• Retrieves and updates relevant information in computerized databases using instructions and established guidelines pertaining to customer assistance, record keeping and call receiving, placing and monitoring.
• Performs other related duties as assigned.

Work Schedule: Full-Time; Monday through Friday; 8:00 am to 4:30 pm Recruitment & Relocation Incentives: Not authorized. Critical Skills Incentive (CSI): Not approved.

Requirements

You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.